Operations Support Analyst

The Pasha Group
United States, Nevada, Reno
590 Double Eagle Court (Show on map)
Dec 20, 2025
Description Position at The Pasha Group Information for California residents about our collection and use of job applicant personal information can be found here: Privacy Practices Operations Support Analyst - Power Reliable Systems, Data Accuracy & Operational Continuity Are you detail-oriented, technically curious, and driven by keeping systems running smoothly? Join The Pasha Group as an Operations Support Analyst, where you'll play a critical role in maintaining application data integrity, user access, and reporting across proprietary and third-party systems that support our operations. At Pasha, strong operations depend on accurate data, disciplined processes, and responsive support. In this role, you'll collaborate with business units, clients, and IT partners to ensure applications are configured correctly, issues are resolved efficiently, and users have the tools and access they need to succeed. Maintain, Support & Optimize Operational Systems Own the accuracy, reliability, and day-to-day support of applications that keep our business moving. System & Data Maintenance: Process system updates tied to service agreements, rate tables, and customer documents while ensuring accuracy and adherence to quality standards. Data Review & Auditing: Validate updates for accuracy, duplicates, and potential issues; prepare reports to identify discrepancies and support root cause analysis. Reporting & Analysis: Produce periodic and ad-hoc reports to support audits, operational insights, and issue resolution. Issue Resolution: Research, document, resolve, or escalate system discrepancies and errors using established SOPs; monitor and track issues through completion. User Access Management: Perform user account setup, password maintenance, and access controls for assigned applications. Documentation & Controls: Create and maintain work instructions, job aids, alerts, reports, and document libraries for supported applications. Project & Change Support: Prepare project plans, track deliverables, and support application enhancements, upgrades, implementations, and customer onboarding. Training & Enablement: Provide guidance and support to internal and external users; translate technical instructions into clear, business-friendly language. Service Coordination: Partner with the corporate helpdesk and IT to coordinate service requests and ensure timely resolution. Be a Trusted Partner Across the Business Collaborate cross-functionally to deliver accurate data, dependable systems, and responsive support. Client & Business Collaboration: Communicate effectively with clients, business units, and internal resources to meet SLAs and company standards. Tracking & Transparency: Maintain schedules, logs, and task lists; provide status updates and reports as requested. Confidentiality & Compliance: Handle sensitive data with discretion while applying policies, procedures, and regulations consistently. What You Bring You combine technical aptitude with precision, organization, and strong customer service. Education: High school diploma or equivalent required; Associate degree or coursework in Computer Science or a related field preferred. Experience: 2+ years in application or helpdesk support; experience with supply chain, transportation, or logistics systems preferred. Technical Skills: Understanding of web-based application databases and table structures; strong navigation of computer systems and applications. Data Accuracy: High attention to detail with proven ability to enter, review, and audit data accurately. Communication: Clear verbal and written skills; ability to translate technical concepts for varied audiences. Tools: Proficiency in Microsoft Word, Outlook, SharePoint (basic) and Excel (intermediate). Your Strengths You're dependable, analytical, and service-oriented. Strong prioritization and time-management skills Problem solver who evaluates options and recommends practical solutions Collaborative team player who also works effectively independently Customer-focused professional who builds trusted working relationships Values-driven contributor who models The Pasha Way: Excellence, Honesty & Integrity, Innovation, and Teamwork Why You'll Love Working at The Pasha Group At Pasha, your work directly supports operational accuracy and business continuity. High-impact role supporting enterprise systems and data integrity Collaborative, supportive environment with cross-functional exposure Opportunities to grow technical, analytical, and project skills Competitive compensation, strong benefits, and a values-driven culture Ready to Support Systems That Power the Business? Bring your technical precision and problem-solving mindset to The Pasha Group and help ensure our applications, data, and users stay aligned and effective. Apply today and grow your career with us. Screening Requirements Background Checks Must be fully vaccinated against COVID-19, except as prohibited by law. The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The salary range listed is based on the geographic zone associated with this role: RENO, NV. If you are applying to work from a different location, the salary range may vary to align with the cost of labor and market conditions in that area. For applicants from other zones, we encourage you to reach out to us to confirm the relevant salary range for your specific location. Starting pay will be determined by job-related factors including experience, education, and business needs and may be modified at any time. Zone 3: $20.00 - $23.00 The Pasha Group family of companies are EOE/AA Employers - Minority/Female/Veteran/Disabled/and other Protected Categories The Pasha Group family of companies are EOE/AA Employers - Minority/Female/Veteran/Disabled/and other Protected Categories