Onboarding Manager - OU Health

General Description:

The Mgr Onboarding at OU Health is a strategic leader responsible for designing, leading, and sustaining the enterprise-wide onboarding experience for all new team members. This role ensures onboarding is more than orientation; it is the foundation of how every team member feels valued, included, and connected from day one. As OU Health strives to be Oklahoma's Employer of Choice, the Mgr Onboarding leads initiatives that make each employee's journey meaningful, consistent, and aligned with OU Health's Winning Aspiration. This leader partners closely with clinical and operational leaders across the system to deliver onboarding experiences that not only prepare new hires for success but also reinforce the OU Health Way.

Essential Responsibilities:

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities, with or without an accommodation, may result in disqualification from the position.

Strategic Leadership:

• Develop and oversee the enterprise onboarding strategy (OU Health Rise 365) across all roles, divisions, and facilities.

• Ensure onboarding processes reflect OU Health's mission, values, and aspiration to be Oklahoma's Employer of Choice.

• Serve as the system subject matter expert on onboarding, providing best practices, resources, and consultation to units and leaders.

Leader and Unit Partnership:

• Create and deploy leader standard work for onboarding integration (Welcome Practices, check-ins, feedback loops, etc.).

• Partner with unit leaders to embed onboarding into operations.

• Provide coaching and resources to leaders on building meaningful onboarding experiences that foster inclusion.

Project and Program Management:

• Plan, design, implement, scale, and sustain recurring onboarding programs for multiple employee types.

• Responsible for the day-to-day management of onboarding programs aligned with the 365-day onboarding model, including: logistics, new hire communications, program metrics, leader accountability processes, budget management, requirement management, issue resolution, and stakeholder relationships.

• Implement role-based onboarding pathways for new employees.

• Create standard work, policies, and procedures to deliver reliable programs and processes which uphold high experience standards.

• Ensure compliance and regulatory and accreditation requirements in all onboarding processes.

Experienced Facilitator or Trainer:

• Lead and host orientation events, programs, and initiatives creating a positive, engaging, and professional learning experience.

• Facilitate learning management system course design, development, and learner metric tracking as aligned with onboarding priorities.

Measurement and Continuous Improvement:

• Establish onboarding KPIs and dashboards.

• Collect and analyze feedback from new hires and leaders to drive improvements.

• Lead onboarding governance meetings and report progress to the AVP of Talent Development and Organizational Effectiveness.

Team Leadership:

• Manage Sr. Talent Development Specialist - Onboarding responsible for orientation logistics, onboarding events, and new hire support.

• Build a high-performing team culture on service, inclusion, and continuous improvement.

General Responsibilities:

• Performs other duties as assigned.

Minimum Qualifications:

Education: Bachelor's Degree in Human Resources, Health Administration, Project Management, Organizational Development, Business, or related field required.

Experience: 5 years of experience in Human Resources with a strong focus on employee relations, employee engagement, onboarding processes, or related experience required. 3 years of progressive leadership experience in HR, Talent Development, or Organizational Effectiveness required.

License(s)/Certification(s)/Registration(s) Required: SHRM-CP, SHRM-SCP, PHR, SPHR, or other approved relevant certification required.

Knowledge, Skills and Abilities:

• Excellent oral and written communication skills, with the ability to communicate complex information in an approachable manner.

• Demonstrate knowledge and expertise in relationship management, employee relations, critical thinking, and problem solving.

• Strong organizational skills, project management ability, and attention to detail.

• Experience using content development software (Adobe Captivate, iSpring Suite, etc.) and HealthStream LMS preferred.

• Visual design skills (Photoshop, PowerPoint, etc.) preferred.

• HR Business Partner experience preferred.

• Strong facilitation skills, understanding the importance of modeling appropriate behaviors and standards.

• Demonstrate excellent communication and consulting abilities cross-functionally, cross-culturally, and across levels within the organization.

• Demonstrate a positive, open-minded, can-do attitude. Adaptable and flexible to change and understands how to prioritize requests and quickly respond.

• High energy level; superior interpersonal and communication skills.

• Ability to multi-task in a fast-paced environment, prioritize multiple priorities, and execute deliverables with attention to detail and a high level of quality.

• Ability to build professional relationships and maintain a high level of customer service.

• Effectively communicate, and collaborate with peers, teammates, management, and subject matter experts.

• Advanced in the Microsoft Office suite (Word, Excel, PowerPoint, Outlook).