SSC Manager

• Guides and directs activities for assigned SSC Finance Staff.
  • Manages cross-functional activities of finance staff, including oversight of all accounting and financial management related functions.
  • Trains in functional accounting, financial management skills, including optimizing the use of systems and reporting.
  • Works with staff to maintain compliance with generally accepted accounting principles (GAAP).
  • Works with the central finance offices and other SSCs, evaluates opportunities to enhance existing processes or provide improved service to client units.
  • Works with Process Improvement and Training Committees as needed to implement process design changes or system updates.
  • Serves as a resource for SSC staff working through challenging transactions and provide analytical support to work through challenges.
  • Oversees staff work and ensures procedures are consistent with policy; monitors relationships with assigned departments and centers to ensure high levels of satisfaction.
  • Addresses personnel needs of the SSC Finance Staff by working with central units to promote financial training and hire new employees.
  • Addresses SSC audit findings to improve compliance and accuracy of transaction processing.
  • Acts as a SSC representative for external and internal compliance audits. Works with central finance offices on all external compliance audits.

• Coordinates with leaders of academic departments or research centers.
  • Ensures service levels are met or exceeded, based on the Service Level Agreement (SLA).
  • Meets with assigned departments and centers on a quarterly and as-needed basis.
  • Addresses unique concerns or needs of assigned departments and centers.
  • Resolves disputes and takes corrective action.
• Reports to the SSC Director.
  • Shares progress reports and status updates them.
  • Informs SSC Director of service or staff issues and necessary steps needed or taken to address them.
  • Performs related duties such as conducting staff meetings, preparing written instructions for work assignments, resolving disputes, and preparing narratives and statistical reports.

• Helps resolve and answer finance-related questions for the areas served.
• Escalates questions and problems as appropriate to the SSC Director or appropriate central financial offices.

• Partners with Central Finance staff to develop and present information and training sessions on university financial policies and procedures and budget management techniques. Provides information in a variety of formats, including individual training, workshop type sessions, and seminars to financial officers, deans, directors, chairs, vice provosts and other interested staff as requested.
• Coordinates with Central Finance on the interpretation and communication of financial policies, systems, procedures, and programs.

1. Bachelor's degree and four (4) years related experience OR high school diploma/GED and eight (8) years of related management experience.
2. One (1) year of supervisory, team mentorship, or leadership role experience.
3. Computer skills in a PC/Windows environment including MS Word and MS Excel as demonstrated by application materials and previous experience.
4. Excellent written communication skills and attention to detail as demonstrated by application materials.

1. Experience with Oracles-Based systems (Oracle Analytics in the Cloud, Financials in the Cloud) and/or Concur Travel Solutions as shown in application materials.
2. Experience with fund accounting as evidenced in application materials.
3. Experience creating training materials and manuals as shown in application materials.
4. Experience working in a Higher Education setting in the finance or research area as shown in application materials.
5. Experience with process mapping and process improvement as evidenced in application materials.
6. Experience researching and analyzing complex data to develop accurate reports, identify valid solutions, forecast consequences of proposed action, and implement a course of action as evidenced in application materials.
7. Experience working both independently and in a team environment as shown in application materials.
8. Experience working with faculty, administrative staff, and students in a higher education environment as evidenced in application materials.
9. Experience working in financial shared service center model as evidenced in application materials.

In addition to the online application, the following documents are required to be considered for this position:

• Cover letter describing how you meet the required and preferred qualifications.
• Resume.
• List of three (3) professional references.

Only complete applications will be considered.

Application review begins Friday January 2, 2026 and will continue until a qualified pool of applicants are identified.