Veterans Services Specialist, DMVA

Begin an exciting career dedicated to improving the lives of veterans and their families! The Department of Military and Veterans Affairs is seeking a passionate and skilled Veterans Services Specialist to be based at the Lickdale Veterans Outreach Center. This role will have you overseeing the delivery of essential veterans' benefits and services. If you are looking forward to refining your existing skills and gaining new expertise while advocating for those who have served, this is the perfect position for you!

Watch this video to see how you can make a difference caring for Pennsylvania's veterans working for the Department of Military and Veterans Affairs. Come join the DMVA team, apply today!

In this position, you will be responsible for administering state-mandated financial assistance programs for Pennsylvania veterans and their beneficiaries. Your work will involve assisting veterans with filling out required forms, obtaining record information, and explaining the eligibility requirements for various state programs managed by the Office of Veterans Affairs. You will administer benefit programs, process program applications, request additional information when needed, and issue correspondence regarding the approval or disapproval of applications. Some of your duties will also include answering inquiries, supporting supervisors with reconsideration requests, and providing assistance with veterans' programs administered by other Commonwealth agencies. Additionally, you will provide customer service to veterans and their beneficiaries on a wide variety of federal, state, county, and non-profit benefits and services.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:15 AM to 4:30 PM, Monday - Friday, with a 45-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, 5 out of 10 days in a pay period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Jonestown. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Four years of experience in analyzing and determining individuals' eligibility for public benefits or services programs; or
• A bachelor's degree in human services, business administration, public administration, or a related field; or
• An equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within three months of graduating with a qualifying degree/credits.

Special Requirements:

• This position requires possession of a valid Pennsylvania non-commercial class C driver's license or equivalent.

Additional Requirements:

• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Familiarity with the application of law and regulations to determine eligibility and need for public assistance programs
• Ability to establish and maintain effective working relationships and to communicate effectively both orally and in writing
• Experience with veterans benefits and services
• Experience with identifying and promoting veteran benefits and services to the public, community partners, and federal, state, and local providers through formal or informal meetings, events, consultations, and speaking engagements
• Willingness to travel which may require overnight stays

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.