Event Operations Coordinator

Position Summary
Reporting to the Associate Director for Operations, the Event Operations Coordinator provides comprehensive management and coordination of event services within the Student Faculty Center (SFC), Medical Education and Research Building (MERB), and designated outdoor locations on the Health Sciences Center (HSC) campus. The role ensures seamless coordination of the event lifecycle, from intake and scheduling to execution and billing, serving student organizations, university departments, the Temple Health System, and external partners.
This position leads day-to-day event logistics, student staff supervision, and event operations while ensuring consistent, high-quality customer service and effective use of campus systems and resources. The Event Operations Manager also oversees marketing and communication efforts that enhance the visibility and accessibility of SFC event spaces. Performs other duties as assigned.
This position is an essential member of the Student Faculty Center Activities and Operations (SFCAO) team. As a department within the Division of Student Affairs, the SFC serves the Temple University and Temple Health System community with a 144,000 sq. ft. facility that houses meeting and multipurpose areas, university and health system offices, lounges, study areas, and a variety of campus services such as the Bookstore, Student Health Services, Campus Recreation, and the HSC Tech Center.

The SFC is normally open from 6:30AM-7PM, Monday-Friday, and closed on weekends unless reserved for special events. The Event Operations Manager works a first-shift schedule with occasional evening and weekend hours.

Job details: This position requires the following background checks: Access to confidential or sensitive Personal Identifiable Information (Handling Purchasing Cards, Cash, Checks, Credit Cards, or managing financial transactions)

Required Education and Experience
* Bachelor's degree
* At least 2 (two) years of directly related, professional experience in Student Center Operations, Hospitality, Conferences and Event Services or related field.
* An equivalent combination of education and experience may be considered.

Preferred
* Experience in a University environment preferred.
* Experience with 25Live, Social Tables, and similar events management software.
* Experience in operating and troubleshooting AV equipment and computers/smart room technology a must.
* Background in events management, University Conferences, Student Center/Student Union operations or programming, Student Activities, or related field.
* Experience with staff management software such as When to Work, Slack, Canvas, and Kronos.

Required Skills and Abilities
* Excellent interpersonal skills, along with the ability to effectively interact with a diverse population of students and staff.
* Demonstrated customer service and organizational skills.
* Proficiency in Microsoft Office Suite and Windows OS.
* Ability to handle confidential matters with discretion.
* Demonstrated ability to set priorities, coordinate multiple projects, and meet deadlines in a fast-paced environment.
* Excellent organizational skills and the ability to work independently and efficiently.
* Ability to translate and communicate the mission of a complex, urban university.
* Ability to persuasively represent University goals to various constituency groups.
* Intensive concentration and excellent listening skills.
* Ability to multi-task and focus on completion of tasks and objectives while under stress of demanding work schedule,
* Must maintain a positive and objective approach and attitude, even when confronted with difficult situations.

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Go here to review: https://safety.temple.edu/reports-logs/annual-security-report

You may request a copy of the report by calling Temple University's Department of Public Safety at 215-204-7900.