International Care Navigator

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursueour missionat MSK and around the globe.

Exciting Opportunity at MSK: We are seeking an International Care Navigator (ICN) to join the International Center.

Patients from over 100 countries have traveled to MSK in America to receive cancer care from our world-renowned oncologists, surgeons, and other medical experts.

The ICN is a key contributor responsible for guiding international patients and caregivers through their care journey - from first contact to treatment and follow-up. As the patient's primary point of contact, the ICN blends access-related tasks with supportive navigation.

Role Overview:

• Serve as the single point of contact from first inquiry through completion of the patient's care journey

• Coordinate intake tasks, including medical record collection, imaging, and pathology, in collaboration with internal teams

• Coordinate across internal teams (financial, clinical, administrative) and with external partners (ex. Referral agents and embassies) to ensure a seamless experience

• Attend key appointments, facilitating transitions between services and providing high-touch, concierge-style coordination

• Contribute to projects aimed at improving patient access, experience, and navigator workflows

• Identify recurring barriers or patterns in patient experience and offer thoughtful solutions

Key Qualifications:

• Bachelor's degree or equivalent of 2-4 years of experience in healthcare, patient access, navigation, or related role supporting individuals through complex systems

• Experience supporting international populations

• Fluency in Arabic, Chinese, or Spanish with medical interpretation experience is preferred (there will be a language assessment as part of the recruitment process)

Core Skills:

• Communication & Cultural Competence: Excellent verbal and written communication; culturally aware and sensitive with international patients.

• Patient & Relationship Management: Skilled at building relationships with patients, families, clinical teams, and external partners.

• Critical Thinking & Autonomy: Comfortable with ambiguity; agile and exercises independent judgment, critical thinking, and process-mindedness; navigates complex global healthcare systems.

• Organizational & Project Skills: Highly organized with attention to detail; experience in process improvement, project work, and managing multiple priorities.

• Documentation & Technology: Proficient in Epic, Excel, Teams, Outlook, and other digital tools; strong record-keeping and documentation skills.

Additional Information:

• Hours: Monday - Friday, 9 am - 5 pm, flexibility is required. Hybrid schedule - 2 days onsite/week

• Location: Bobst International Center, 160 E. 53rd Street

Helpful Links:

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• Benefits

Closing:

At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.