Senior Business Systems Administrator - Project Management Information Systems

Salary range is $97K to $201K with a midpoint of $149K. New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.

Sound Transit also offers a competitive benefits package with a wide range of offerings, including:

• Health Benefits: We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.
• Long-Term Disability and Life Insurance.
• Employee Assistance Program.
• Retirement Plans: 401a - 10% of employee contribution with a 12% match by Sound Transit; 457b - up to IRS maximum (employee only contribution).
• Paid Time Off: Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.
• Parental Leave: 12 weeks of parental leave for new parents.
• Pet Insurance.
• ORCA Card: All full-time employees will receive an ORCA card at no cost.
• Tuition Reimbursement: Sound Transit will pay up to $5,000 annually for approved tuition expenses.
• Compensation Practices: We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you'll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.

GENERAL PURPOSE:

Reporting to the Director of Project Management Information System (PMIS) within the Capital Delivery Department's Transformation Division, the Sr. Business Systems Administrator is responsible for establishing, maintaining, and optimizing the administrative processes necessary to support Sound Transit's PMIS. The role ensures consistent operations, data integrity, and effective use of the PMIS across the agency and with external partners. This position develops governance practices, manages complex user access permissions, and creates standards for training and user support. The Business Systems Administrator also represents operational and maintenance considerations during implementation phases to ensure long-term sustainability.

Responsibilities will include oversight of staff, consultants, or contractors, as well as contributing to the development of governance structures and enterprise-wide PMIS strategy, as required.

ESSENTIAL FUNCTIONS:

The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Establish, document, and maintain administrative processes to support PMIS operations.
• Manage and monitor complex user access and permission structures across multiple stakeholder groups.
• Safeguard system data integrity and ensure consistency between PMIS and interfacing enterprise systems.
• Represent long-term operations and support considerations during implementation, upgrades, and enhancements
• Develop and deliver training standards and practices for both internal and external PMIS users.
• Prepare, update, and maintain training materials, job aids, and system documentation.
• Provide hands-on user support, troubleshooting, and coaching to promote adoption and consistent use.
• Partner with IT, project controls, and business units to ensure system alignment with business requirements.
• Identify opportunities to streamline workflows, enhance usability, and standardize practices.
• Participate in planning and decision-making for PMIS enhancements, roadmap, and lifecycle management.
• Monitor system performance and coordinate with IT resources for issue resolution.
• Develop system using policies, guidelines, and governance standards.
• Serve as subject-matter expert for PMIS administration, advising leadership and stakeholders on system capabilities and limitations.
• Provide departmental support on PMIS-related matters; prepare and deliver reports, system documentation, and correspondence as requested.
• Represent Sound Transit and the PMIS group in professional and industry forums to stay current on emerging practices and technologies.
• Monitor and integrate relevant industry trends, standards, and system developments into agency practices.
• Ensure consistent and effective application of agency policies, system governance standards, and compliance with applicable laws and regulations.
• Champions and models Sound Transit's core values and demonstrate values-based behaviors in everyday interactions across the agency.
• Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit's Equity & Inclusion Policy.
• It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
• It is the responsibility of all employees to integrate sustainability into everyday business practices.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

Education and Experience: Bachelor's degree in Information Systems, Computer Science, Business Administration, Project Management, or a closely related field. Six years of progressively responsible experience as a business systems administrator, enterprise application specialist, or in project management systems support. Demonstrated experience managing user access/permissions, ensuring data integrity, and supporting enterprise-level system administration; Or an equivalent combination of education and experience.

Required Licenses or Certifications:

• Valid state driver's license. This position is required to support active construction sites, stations, and facilities, including locations that are not currently served by transit. Driving an agency vehicle will be necessary to monitor the project and respond to emergent situations at any time of day, within assigned projects and project corridors.

Preferred Licenses or Certifications:

• ITIL Foundation Certification.
• Microsoft Certified: Power Platform, Azure Administrator, or similar credential.
• PMP (Project Management Professional) or CAPM (Certified Associate in Project Management).
• Certification in data governance or information security (e.g., CIPP, CISSP).

Required Knowledge and Skills:

• Administration of enterprise-level business systems, including permissions management, data governance, and system integrations.
• Principles and practices of system configuration, upgrades, and troubleshooting.
• Development and delivery of effective training programs and user documentation.
• Strong written and verbal communication skills, with the ability to work effectively across technical and non-technical teams.
• Ability to establish processes, prioritize competing demands, and maintain data confidentiality and security.
• Analytical and problem-solving skills with strong attention to detail.

Preferred Knowledge and Skills:

• Knowledge of Project Management Information Systems (e.g., Kahua, Oracle Primavera Unifier, e-Builder, Procore, or comparable platforms).
• Understanding of capital program/project controls, including cost management, scheduling, and reporting.
• Familiarity with database structures, APIs, and system integration practices.
• Ability to facilitate workshops, deliver presentations, and influence stakeholders.
• Knowledge of change management methodologies for technology adoption in large organizations.

Physical Demands / Work Environment:

• Work is performed in a hybrid office environment.
• The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.