Manager, Product Development

Concentra is recognized as the nation's leading occupational health care company.

With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America's workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.

The Product Development Manager is responsible for the tactical development and execution of new Concentra products and services. The position has primary responsibility for all components of product development to include identification of emerging industry trends, conducting primary and secondary market research, defining customer and product requirements, and developing a compelling business case to achieve organizational goals. Working closely with operations, clinical affairs, sales, and marketing, the Product Development Manager will have extensive interaction and visibility throughout the organization.

The Product Development Manager will manage the research, development, and launch of multiple new products, services and partnership opportunities
• Oversee the launch phase, monitoring and analyzing product performance and make recommendations on modifications/enhancements
• Develop and manage product development / project plans
• Project financial contributions, recommend pricing to meet revenue and profitability goals and propose budgets to create a compelling business case
• Collaborate with key organizational constituencies to ensure defined products have sufficient resources to achieve operational and revenue goals
• Define potential product concepts
• Play a key role in sales and implementation activities, working with Operations to develop policies, workflows and KPIs to ensure products and services deploy smoothly
• Collaborate with marketing and sales to develop a communications plan, sales strategies and messaging that supports products, services and programs
• Monitor key industry trends and quantify market opportunities
• Conduct rigorous market testing
• Assess competitive pressures

• Education Level: Bachelor's Degree Major: Degree must be from an accredited college or university.
• Education Details: Bachelor's degree in Business, Marketing or in a related field from an accredited college or university
• Certifications and/or Licenses: Six Sigma Certification
• Customarily has at least five years of experience in Product Development
• Preferably at least three years of Product Management experience at a Fortune 500 company and/or in a consulting capacity

Job-Related Skills/Competencies

• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Proven success in developing and launching new products and services
• Possesses subject matter expertise with respect to industry trends and competition
• Proven success in the application of the principles and methods for showing, promoting and selling products and services. This includes marketing strategy and tactics, sales techniques and systems.
• Analytically based work experience
• Proven ability to boil down extensive research findings into relevant insights
• Demonstrated problem solving abilities, including experience conducting root-cause analysis
• Proficient in multi-tasking concurrent high profile, time sensitive projects
• Proven ability to influence cross-functional teams without formal authority
• Ability to effectively adapt to and work through stressful obstacles and challenges with ease
• Tactful and diplomatic communication style
• Excellent organizational, leadership and decision-making skills necessary
• Ability to manage and develop departmental budgets effectively
• Must enjoy, and thrive in, a constant fast-paced environment
• Must be creative in solutions, designs and operational approach

Employee Benefits

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required.

*This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management*

Concentra is an Equal Opportunity Employer, including disability/veterans