Water Billing Clerk (Finance)

VILLAGE OF SCHAUMBURG

Human Resources Department

101 Schaumburg Court,Schaumburg, IL 60193

http://www.schaumburg.com/

NOW ACCEPTINGAPPLICATIONS FOR THE POSITION OF:

Water Billing Clerk (Finance)

JOB SUMMARY:

This position reports to the Customer Support Supervisor and performs a variety of water billing functions within the water billing division, such as compiling and analyzing meter readings for accurate water billing, providing customer service regarding water billing and water usage issues, and processing activity in the water billing database. In this role, you will need to be capable ofworking in a team environment and engaging with the public in a helpful and professional manner.

JOB DUTIES:

1. Compiles and maintains the database for water billing and customer service; also used by other departments for verification of rentals, ownership information, occupancy, and phone numbers.
2. Ability to post and verify daily payments from all sources and run monthly billing, penalty, and shut-off processes.
3. Responsible for gathering and reviewing actual or estimated customer water reads to calculate amounts due based on current water rate schedules every month as well as when property has been transferred from one customer to another. This may include adjusting, issuing refunds, or setting up payment arrangements to assist residents.
4. Reviews and completes incoming customer service requests including customer inquiries regarding billing, final billing, variances in consumption, and any other customer needs that are associated with the water account.
5. Investigates, analyzes, schedules, and generates work orders based on public works technician availability and the issues outstanding. These responsibilities include all areas of the water division, such as billing and final read billing, variances in consumption, and customer service.
6. Compiles and maintains water shutoff list.
7. Maintains hard copy records of service orders and payments.
8. Participates in special division and interdepartmental projects as assigned.
9. Performs other duties as assigned.

QUALIFICATIONS:
1. Education equivalent to a high school diploma.
2. A minimum of one year of experience in a customer service-related field with considerable analytical skills in evaluating and resolving customer service issues/complaints.
3. Basic knowledge of water billing principles and procedures is preferred.
4. Proficiency with current computer technology, job-specific software, and customer service systems.

STARTING PAY RATE: $21.82 - $24.32 per hour based on a 35-hour workweek. Salary dependent on qualifications. The salary range for this position is $21.82 - $31.81. This position is represented by a union; you may refer to the AFSCME collective bargaining agreement available on our website.

Please attach as part of your application all necessary documents verifying that you meet the minimum qualifications for the position. Interviews will be conducted as applications are received. This position will remain open until filled.

BENEFITS:

The Village of Schaumburg has a competitive benefit package with coverage that begins on the first day of employment and includes: flexible benefit Section 125 plan including health, dental, vision, and life insurance as well as medical and dependent care flexible spending accounts, and a retirement plan through the Illinois Municipal Retirement Fund. The Village also provides paid holidays, paid vacation, sick leave, tuition reimbursement, succession development, and more.

ABOUT THE VILLAGE OF SCHAUMBURG:
The village employs approximately 600 employees in 12 departments, including police, fire, engineering and public works, communications, community development, cultural services, economic development, finance, general government, human resources, information technology, and transportation. Our employees work to serve the residents and strive to make Schaumburg the best community it can be.

Our Core Values are the heart and soul of how we operate. Customer service, integrity, respect, teamwork, and trust are the values we dedicate ourselves to with the goal of providing excellent services and programs to meet the needs of our community and those within our organization. They guide our actions and serve as the framework for the decisions and contributions we make every day - at every level. Each member of the Schaumburg team is valued, belongs and provides essential services to the residents, visitors, and businesses of Schaumburg. We are proud of the rich diversity of the Schaumburg community, and we want employees to bring their own unique capabilities, experiences, and characteristics to their work in serving the community. The characteristics of humility, empathy, respect, and open-mindedness are cornerstones of our organizational culture. The success of the village depends on our employees, and we are committed to helping employees continue growing and developing in their careers.

SELECTION PROCESS:

The candidate screening process may consist of an application review, skills testing, employability assessment, interviews, and other job-related testing or verifications. Chosen candidates will be subject to background checks and a criminal history investigation. The top candidate will need to successfully complete the post-offer qualifying pre-employment medical examination and drug screen (including cannabis).

Individuals requesting reasonable accommodations under the Americans with Disabilities Act to complete the application process should contact the Human Resources Department at 847-923-3900.

The Village of Schaumburg is an Equal Opportunity Employer