Retail Service Manager - Northrim Building

Lead the Charge as Our Retail Service Manager!

Are you an energetic, solutions-oriented leader with a passion for customer service and operational excellence? Do you thrive in a fast-paced environment where you can inspire teams, innovate solutions, and drive success across multiple branches? If this sounds like you, we want YOU to join our team as a Retail Service Manager!

Position: Retail Service Manager
Location: Northrim Building
Job Type: Full-Time, Permanent

What's in it for You?

• Lead a Team of Rockstars: You'll be at the helm of our retail service operations, overseeing branch procedures, training, and employee development.

• Impact Customer Experience: Your leadership will ensure top-tier customer service and a smooth operational flow, keeping our customers smiling and coming back for more!

• Career Growth: This is your chance to develop and implement procedures that directly impact the bank's success while fostering your own career development in a collaborative, high-energy environment.

Key Responsibilities:
Team Leadership: Direct and inspire our retail banking team to ensure top-notch customer service and employee satisfaction.
Training & Development: Oversee the training program, ensuring staff is equipped with the tools and knowledge to hit performance targets and comply with regulations.
Operational Excellence: Streamline branch processes, optimize service quality, and mitigate risks to ensure smooth and compliant operations.
Growth & Innovation: Collaborate with management to introduce new products, services, and software that will drive sales and enhance branch performance.
Problem Solver Extraordinaire: Resolve complex customer issues, mitigate risks, and provide technical guidance and exception approvals when needed.
Compliance & Risk Management: Ensure that all processes adhere to banking rules, regulations, and compliance standards, and assist in preparing for audits.

What We're Looking For:

We need a strategic thinker with a knack for managing operations and a genuine passion for leading teams. Here's what you'll need to bring to the table:

• Education: Bachelor's degree in a related field (or equivalent experience).

• Experience:

  • 4+ years in financial institutions, including 2+ years of management experience.

  • Deep knowledge of banking procedures, compliance regulations, and retail banking operations.

• Skills:

  • Proven ability to lead, motivate, and inspire teams.

  • Excellent communication skills, both written and verbal.

  • Strong problem-solving skills, with the ability to resolve complex issues in high-pressure situations.

  • Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).

  • A keen eye for detail and the ability to handle multiple projects and deadlines simultaneously.

Bonus Points For:

• Experience managing IRA and HSA products.

• A background in vendor management.

• A proactive, customer-first mindset that drives results.

Why You'll Love Working With Us:

• Work with the Best: Lead a dynamic and motivated team in a collaborative environment.

• Make an Impact: Your decisions will directly affect our customers' experiences, our employees' growth, and the bank's success.

• Growth Opportunities: With our focus on development and advancement, you'll have plenty of opportunities to grow your career.

• Work-Life Balance: Enjoy a professional yet flexible environment that values your time and well-being.

Ready to make a real impact?

If you're a motivated leader with a passion for delivering exceptional service and operational excellence, we'd love to hear from you! Apply today and help us redefine what retail banking can be.