Product Owner - Fiserv Core

About Us
Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey.

Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker.

Position Purpose

The Product Owner - Core Banking & Ancillary Systems is responsible for serving as the primary business owner of the Bank's core banking system and all related ancillary products, including online banking, treasury management, loan origination, and payment platforms. Acting as the essential link between business stakeholders, technology teams, and vendors, this role ensures the continuous evolution of the Bank's systems to meet both business objectives and regulatory requirements, as well as to fulfill customer expectations.

This position leads the definition of system enhancements, prioritizes product features, manages the product backlog, and oversees the successful delivery of solutions designed to advance efficiency, compliance, and customer service excellence.

Position Responsibilities

Product Ownership & Strategy

• Serve as the subject matter expert (SME) and business owner for the Bank's core banking system and ancillary applications.
• Define and communicate the product vision, strategy, and roadmap in alignment with overall business objectives.
• Continuously evaluate industry trends, regulatory changes, and customer needs to identify opportunities for product improvement and innovation.

Backlog & Requirement Management

• Gather, analyze, and document business requirements from stakeholders throughout the Bank.
• Develop, maintain, and prioritize the product backlog, balancing requirements for functionality, compliance, and operational efficiency.
• Write clear user stories and acceptance criteria to facilitate development, testing, and effective vendor delivery.

Implementation & Delivery

• Collaborate with IT, vendors, and business users to ensure the timely and high-quality release of new features and enhancements.
• Lead user acceptance testing (UAT) to confirm that product changes satisfy requirements and support operational needs.
• Oversee system configuration and parameter adjustments, ensuring that documentation remains current and accurate.

Stakeholder Engagement

• Act as the liaison between line-of-business leaders, operations teams, compliance, and technology groups.
• Facilitate product demonstrations, roadmap reviews, and provide regular updates to stakeholders.
• Train and support end users on new features, workflows, and system capabilities.

Risk, Compliance & Vendor Oversight

• Ensure that product changes comply with all regulatory and audit requirements.
• Monitor system performance, address issues, and oversee vendor service level agreements (SLAs).
• Work closely with risk and compliance teams to guarantee secure and compliant system usage.

Education and Experience Required:

• Bachelor's degree in business, Finance, Information Systems, or a related field is required.
• Minimum of 5 years in banking operations, technology, or product management.
• Familiarity with core banking systems (such as FIS, Fiserv, Jack Henry, Temenos, or Finastra) and ancillary products (including treasury, loan origination, and digital banking) is essential.
• High aptitude for problem solving.
• Ability to connect business challenges to technical solutions.
• Proven strong analytical and critical thinking skills, with extreme attention to detail.
• Experience with dashboard reporting applications.
• Experience with creating and leading presentations to internal stakeholders.
• Advanced Excel skills and experience.

Preferred Education and Experience

• Prior roles as a Product Owner, Business Analyst, or Systems Manager within a financial institution are strongly preferred.
• Experience with dashboard reporting applications.
• Experience with creating and leading presentations to internal stakeholders.
• Advanced Excel skills and experience.

Qualifications and Skills

• Strong understanding of commercial banking products and operations
• Proven ability to translate business needs into technical requirements
• Excellent communication and stakeholder management skills
• Strong organizational abilities with the capacity to manage competing priorities
• Familiarity with Agile methodology and tools (such as Jira or Azure DevOps) is an asset
• Ability to effectively engage with stakeholders at all levels of the organization
• Self-driven and detail-oriented approach
• Ability to solve or escalate issues with sound judgment
• Ability to work in cross-functional teams and build strong relationships

Compensation

• Base Salary Range: $115,000 - $160,000 annually. Final determination of where you are at in the salary range is based on numerous factors such as relevant experience, skill set, education, geographic location, and ability to meet qualifications within the job description.
• Additional Compensation: This role will include a yearly annual target bonus based on individual performance.

Working Arrangements

• Remote role.

Why Join Us?

• Join a growing company with a culture that fosters an entrepreneurial spirit
• Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more!
• Company Contributions to your 401k - Regardless of your contribution
• Employee Perks: Employee Recognition Program, Commuter Benefits, Employee Banking Discounts and much more!
• Generous Paid Time Off and Paid Holidays.

Supporting Businesses. Helping People. Strengthening Communities.
Capital Bank, N.A. is an affirmative action and equal opportunity employer.