Customer Care Coordinator (Residential Services) (Hybrid)

Under the direction of the Customer Care Manager, provides service support to residential homeowners to coordinate and orchestrate the transfer of household goods from origin to destination. The Coordinator works as a liaison between the sales representative and the customer and coordinates all aspects of the residential move to ensure high quality service delivery. Position interacts with several service areas within the organization, including Dispatch, Operations, International, Claims, Sales, etc. to ensure that all relocation activities are performed in accordance with contractual and industry guidelines.

* Maintain communication throughout the move process with customer and internal operations
* Obtain and maintain all necessary information and paperwork to ensure an efficient and timely move
* Alert appropriate parties to any changes, modifications to schedule, etc
* Ensures documents and information inputted internal systems is complete and accurate
* Communicates directly with the client to schedule and confirm appointment times, delivery, and starts times for all assigned jobs within internal systems
* Maintain accurate working files and ensure completion of all pertinent information
* Understand, interpret, and reference sales agreements and vendor relationship contracts.
* Performs follow up activities with sales staff to ensure accurate reporting of data and that all files are complete and thoroughly addressed.
* Processes changes for service requested, updates change of address records, appropriately settles (or ensures proper handling) of any escalations
* Provide outstanding value, excellent communication, a willing attitude, reliability, and a professional image, an assurance of excellence, and customer empathy
* Other administrative duties as assigned.

* High School Diploma or equivalent
* Exceptional customer service presence, written and verbal communication skills
* Demonstrated proficiency using computer, common office equipment and MS Office applications
* Prefer two to three years' experience in customer service
* Experience in the relocation, real estate, or transportation industry preferred

As the largest independent mover in North America, JK delivers superior relocation and logistics services to military service members, government agencies, large corporations, businesses and homeowners around the world....and the list goes on! JK actively seeks dedicated professionals ready to positively impact domestic and global communities.

JK Moving Services was recently honored as a top corporate citizen by the Washington Business Journal for its partnership with Loudoun Hunger Relief. The award was presented during the Journal's 2018 Corporate Philanthropy Awards ceremony held in November.

During 2018, the company established the JK Community Farm, a charitable effort designed to alleviate hunger by growing and harvesting crops and livestock and donating them to Loudoun Hunger Relief.

From charitable giving to competitive compensation to fun corporate events, JK invests in each employee's professional and personal growth. This level of commitment sets JK apart from other companies - why not consider joining JK Moving Services today!

JK Benefits

In addition to comprehensive medical, dental, and vision insurance, JK Moving offers:

World-class retirement savings programs including Company-funded profit sharing and safe harbor 401(k)
• Recruitment and customer referral bonuses
• Company-paid life insurance and accidental death benefits
• Voluntary protection programs for employees and their families
• Service recognition programs
• Safety & performance bonuses
• Tuition reimbursement and student loan repayment assistance
• Discounted membership @ Gold's Gyms (corporate locations) nationwide
• Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families
• Medical and Dependent Care Flexible Spending Accounts (FSAs)
• Health Savings Account (HSA) with employer matching contribution

Equal Opportunity/Affirmative Action Employer