Fraud Director

About the Role

The Fraud Risk Analytics team specializes in analyzing fraud patterns and creating and adapting proprietary fraud prevention mechanisms in a global environment. The Director leads their team to overcome challenges presented by big data, evolving fraud techniques and new payment technologies by leveraging area expertise. Problem solvers, equipped with strong analytical skills suited to approach challenges in complex environments, and has leadership skills to lead the team in an effort that has proven success in decreasing the cost of investigating fraud by reducing the number of confirmed fraud cases, and decreasing fraud losses. The Director of Fraud leads their team in conducting independent reviews of all Bank activities to evaluate the adequacy and effectiveness of the Bank's internal controls and operating procedures in accordance with specified fraud risk strategic objectives.

What You'll Do:

Works closely in the recruitment and selection process, such as conducting and providing feedback from interviews, recruiting within the budget, identifying opportunities for cost savings and ensuring proper departmental specifics for on-boarding.
• Provides timely feedback to employees (check-ins, reports, annual evaluations, coaching, and disciplinary action).
• Development of high potential employees, identifying, providing growth opportunities with training, meeting inclusion, shadowing, etc., in conjunction with the Center for Professional and Organizational Development.
• Ensuring assignment and accomplishment of goals holding employees accountable, measuring results cross training, and eliciting innovation and process improvement.
• Maintaining employee motivation engagement & recognition.
• Inspiring employee commitment and integrity, modeling-cultural values and positive behaviors.
• Managing over-time control in a timely manner, within the requirements of FLSA standards.
• Ensuring, regulatory excellence in all aspects of employee responsibilities by monitoring regulatory expectation specific to each report and holding employees accountable to their specific regulatory responsibilities.
• Evaluates the adequacy of fraud risk prevention controls, recommends and implements strategic changes to improve the fraud risk program and monitors several real time queues and analyzes reports to reduce losses and minimizes risk by identifying potential fraud.
• Analyzes and provides ongoing recommendations and results of current high risk behaviors and alerts as changes occur, so that monitoring reports can be modified or developed to continue to encompass risk behaviors.
• Provides assistance to the Enterprise Risk Director in creating the reports and presentation for the monthly Enterprise Risk Committee, as it relates to all Fraud Analysis.
• Creates departmental reporting and dashboards which provide necessary risk data to be presented to the Fraud Task Force and the Enterprise Risk Management Committee for oversight
• Identifies and develops process enhancements to maximize efficiency of fraud detection activities as required.
• Manages and creates all required reports to present to all committees.
• Creates training presentations, and maintain a Fraud Prevention Training Program to ensure all clients and employees have routine fraud prevention information to prevent fraud cases.
• Reviews reports from various channels, and create new reports wherever possible (i.e. online banking, debit card processor, and more) to detect any unusual activity or fraud pattern.
• Contacts and effectively communicate with customers, as needed, via phone to validate information and confirm authorizations for purchase or other transactions.
• Leads the Risk Analytics team in conducting granular analysis on losses, preventions, detections and recovery analysis, when needed.
• Creates and maintains accurate records which contain known data triggers to support identification of fraudulent activity.
• Ensures that the Fraud Risk Analytics team assists and provides resource and contact support as needed for employees with questions or concerns about fraud
• Understands and adhere to the Bank's risk and regulatory standards, policies and controls in accordance with the Bank's risk appetite. Identify risk-related issues needing escalation to management.
• Creates new key risk and key performance indicators and corresponding limits and thresholds to be presented to the Fraud Task Force and Enterprise Risk Management Committee.
• Remains current on national and world fraud trends to incorporate into daily activities as appropriate.

• 5-7 years experience in bank internal auditing, compliance monitoring or regulatory examination with thorough knowledge of practices, principles, and inter-relationships of banking functions. Required
• Proven success in managing a team in executing a strong fraud risk management program.
• Strong experience within all deposit and payment channels this includes checks, wires, ACH, electronic banking, debit cards, identity theft, and elder financial abuse/exploitation strongly preferred.
• Skills in fact-finding, analysis, problem-solving and decision making are required.
• Extremely detail-oriented, with strong
• intellectual curiosity and ability to set and meet high standards.
• Must have general knowledge of consumer compliance laws and regulations.

• Bachelor's Degree in Business, Finance or related field.
• An equivalent combination of education and relevant professional experience may be considered in lieu of a degree.

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
• Please view Equal Employment Opportunity Posters here.
• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
• Reasonable accommodation may be made to assist individuals with disabilities to complete the online application process. Please contact our Human Resources Department at 305-577-7680 or by e-mail at employment@citynational.com.