Modality Supervisor

Probo Medical is a diagnostic imaging sales and service provider that delivers high-quality, affordable healthcare products and services to medical practices around the world. With locations that span across the US, Canada, the UK and parts of Europe, we've made it our mission to increase access to healthcare services for patients worldwide. We believe that it starts with reducing healthcare costs and empowering medical professionals to make smarter decisions for their healthcare business. As employees of Probo Medical, we focus on building quality relationships with customers, by empowering our teams to solve problems together and creating long-lasting relationships with our customers. If you have a passion for healthcare and share our common goal to help increase patient access to affordable, high-quality products and services, we encourage you to apply!

The Modality Supervisor work activities may include the coordination and installation, de- installation, relocation, and/or service upgrades of complex medical equipment in hospitals, clinics, and universities. Various medical equipment from each modality may include but not be limited to X-ray, Angio/Cardiology, CT, MR, and NM and other related technical paraphernalia associated with these modalities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversee team leaders, field teams, quality, and compliance with the PROBO SOP, customer requirements, and ISO 9001:2000 (International Organization of Standardization) associated with all designated work activities and ensure each process is followed by each team member.
• Oversee the Quality Management of all field-related standards and compliance related to designated work activities.
• Assists Quality Management with Contest/Concur process with their Team Leads
• Validates Competency records for field employees, making sure that records are signed and submitted by employees.
• Requests calibrated tools on behalf of new TL's
• Assists Team Leads with supporting return of calibrated equipment for yearly calibration
• Assists operations support and Field Managers with obtaining missing paperwork and expense requirements, competency records, and QA/SA alerts for the field employees. meeting submission expectations.
• Works together with field managers, & Project Managers, to develop employee skills and knowledge.
• Supports Field Managers with disciplinary and corrective actions for employees
• Must have excellent communication skills, be punctual and courteous, and be able to take leadership responsibility in accordance with managerial etiquette.
• Performs a minimum of 1 modality meeting (monthly) with field teams
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Provides input and support to Field Managers and Project Managers for scheduling projects.
• The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Maintains integrity of confidential information
• Responsible for remote work activities of complex medical devices
• Maintain customer & Employee relationships
• Complies with PROBO SOP (Standard Operating Procedures) and policy, customer requirements, and statutory and regulatory guidelines
• Maintains documentation in accordance with the PROBO SOP and customer requirements regarding equipment and facilitated site problems, and out-of-scope work
• Maintains customer-related activities on PROBO Day One and Final Quality Assurance Checklists
• Represents PROBO and the customer in a professional and courteous manner
• Consults with customer Installation Supervisors on modality specific issues
• Assists Field Managers in performance of field employee evaluations, offers tech and/or training support to employees.

Primary job responsibilities are those which an employee must be able to perform with or without accommodation. The list of requirements, duties and responsibilities is not exhaustive but is the most accurate list for the current job. Probo Medical reserves the right to revise the job description as well as require that other duties be performed as needed.

QUALIFICATIONS

Minimum Requirements:

• Top Tier Performance
• Must be able to lead all products within a modality
• Must be a role model and trainer for their team
• Forklift Certified
• Multi-Modality Coverage
• Provide a valid driver's license and good driving record.

Required Education and Experience:

• Associate's degree (A. A.) or equivalent from two-year university or technical school; or a comparable amount of experience related to the work activities or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of an organization.
• Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
• Ability to read Metric and Standard measurement and use leveling methods to complete related work activities.

TRAVEL REQUIREMENTS

• The position will require the ability to travel, up to 100% of the time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Monitor the typical field safety and environmental conditions within the designated facility and report deficient conditions if needed in accordance with the PROBO Safety Manual.

The physical and mental requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• The use of both hands and fingers with dexterity.
• Great hand/eye coordination and ability to work on a ladder.
• Must be able to lift 75lbs of cables or equipment.