Coordinator, Course Materials

Position Title:

Job Description:

POSITION SUMMARY
Accountable to the Bookstore & Auxiliary Support Services Manager, for coordinating the operations within the bookstore through planning, supervision, implementation, and development of bookstore retail operations. Maintains all course materials adoptions, procurement of course/ancillary materials, and plans book buyback.

ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES
1. Collaborate with faculty for mutual accountability; working together with a willingness to take ownership, advocate for continual improvement, identify opportunities for improvement, and facilitate exceptional customer service for both faculty and students alike. Provide exemplary customer service by anticipating the needs of stakeholders and creating a welcoming, diverse, and inclusive environment.
2. Plan and coordinate the course materials department, research/enter/edit information on course materials adoptions, quantities to order, and place orders. Notify faculty of potential problems that may affect availability of course materials. Review enrollment reports as needed to ensure adequate stock availability. Maintain current adoption reviewers and semester adoptions in appropriate software/database and train faculty to use software.
3. Support course materials affordability initiatives and work with campus staff on trends (i.e., OER Digital Access (Inclusive Access, Flexible Access and/or Equitable Access) ensuring continued bookstore relationships and support. Coordinate, prepare, and manage digital course materials, including immediate digital access and e-book catalogue, and process refunds, invoices, commissions, and all related reporting and communications. Maintain digital access dashboard in appropriate software/database.
4. Coordinate/prepare rental titles, post lost titles, and prepare publisher consignment return shipments. Prepare all related reporting, including use-tax figures.
5. Coordinate/prepare book buyback lists for daily buyback, internal and third party. Determine prices and quantities to be accepted for buyback.
6. Under the direction and approval of the Bookstore & Auxiliary Support Services Manager assist with purchasing course materials by creating and editing store product records, creating purchase orders and orders with vendors, receiving stock from dock to shelf, including POS system entry; resolving shipping and pricing discrepancies; preparing returns and liquidations as necessary; maintaining inventory & shipping records; processing invoices, and maintaining physical stock levels including placement/layout/labeling and maintaining any back-stock.
7. Under the direction of the Bookstore & Auxiliary Support Services Manager assist with all course materials reporting such as student savings, sell-through, publisher consignment rentals, etc.
8. Under the direction of the Bookstore & Auxiliary Support Services Manager, compose, type and distribute correspondence with vendors/departments; update Bookstore webpages with current information; work with the appropriate departments and staff to develop store notices, publicity/announcement/marketing requests for course materials, and fulfill data requests.
9. Under the direction of Bookstore & Auxiliary Support Services Manager, schedule shifts and meal/rest breaks, assign posts, and delegate tasks to all part-time staff working.
10. Receive and direct visitors; answer telephones; handle all inquiries and complaints; assist with all cash register operations and other customer service and/or operational functions.
11. Assist with training Bookstore employees on all cash register, customer service, and operational procedures.
12. Open and close Bookstore. Prepare and secure funds; run and complete reporting, and ensure part-time staff are at their assigned post, and ensure delegated tasks are completed; secure all areas of the store; and perform any related operational functions.
13. Responsible for the physical condition of the store, offices, and receiving/stock areas.
14. Troubleshoot software/database errors and contact vendors for resolution as necessary
15. Assist with applicant resume review, interview of applicants.
16. Assist with annual inventory as assigned.
17. Assist at all campuses as needed.
18. Perform related duties as assigned.

MINIMUM QUALIFICATIONS
1. Associate's degree in business or related field; or in lieu of Associate's degree, must have equivalent college credit hours.
2. Excellent customer service skills, verbal and written communication skills.
3. Strong personal computer and technology skills; knowledge of Microsoft Office suite; and ability to utilize a variety of software.
4. Previous retail experience with cash handling and purchasing experience.
5. Attentiveness to detail, excellent organizational skills, initiative, and the ability to perform multiple tasks simultaneously.
6. Schedule availability must be open and flexible and include early mornings, afternoons, evenings and extended hours and days as needed.
7. Ability to travel between campuses.
8. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
9. Demonstrated commitment to the college's core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality.

PREFERRED QUALIFICATIONS
1. Bachelor's degree in business or related field.
2. Course materials management experience in an educational environment.
3. Extensive personal computer skills and a thorough knowledge of several software applications including MS Office, Colleague, Workday, QuickBooks, E-Commerce, email, and internet.
4. English and Spanish verbal and written communication proficiency.
5. Demonstrated multicultural competence.

WORKING/OPERATING SCHEDULE
1. Monday through Thursday 7:30am to 6:15pm and FRIDAY 7:30am to 4:45pm
2. During extended "RUSH" hours:
* Monday through Thursday 6:00am to 8:00pm and FRIDAY 6:00am to 5:00pm
* Saturday 8:00am to 3:00pm
3. Special events as needed.

PHYSICAL DEMANDS
1. Normal retail office physical demands.
2. Ability to lift, stack and maneuver objects with a minimum weight of 25 lbs.
3. Ability to travel between campus locations.

WORKING CONDITIONS
1. Duties are performed indoors in the usual office environment.
2. Duties performed in a warehouse setting as well as shipping/receiving dock area.

BENEFITS

Click on the link for information about JJC's Benefits: Technical Office Support Staff Council (TOSSC)-AFT Local 604

Full Time/Part Time:

Union (If Applicable):

Scheduled Hours: