New

Customer Service Representative

TEKsystems
$17.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New Mexico, Albuquerque
Dec 04, 2025
Customer Service Representative - Call Center Location: Albuquerque New Mexico (statewide customer base) Experience Level: Entry Level / Early Career Make a difference for New Mexico utility customers We're growing our customer care team and hiring customerfocused representatives for our call center. If you're energized by helping people, solving problems in one call, and building a longterm career with a wellknown organization, we'd love to meet you. What you'll do * Support customers over phone, email, and live chat regarding their utility service needs. * Handle 40-50 inbound calls per day with empathy, accuracy, and professionalism. * Resolve questions across New Mexico related to: * General service inquiries and account support * Payment and billing arrangements * Collections tied to COVID payment plans * Connecting and disconnecting service * Toggle between 3-5 software systems while working on dual monitors to research, document, and resolve issues. * Deescalate complex situations and drive onecall resolution without transferring to management whenever possible. * Learn and grow-training includes up to five customer service applications, with ongoing coaching and development. What you'll bring (Musthaves) * 1-2 years of call center or highvolume customer service experience. * Proven ability to deescalate and solve problems independently. * Comfort working across multiple software programs at once and using dual screens. * A strong focus on onecall resolution and customer satisfaction. * Desire for a longterm opportunity and career growth. Nice to have * Collections experience. * Bilingual (English/Spanish). * Prior utility industry exposure. * Experience as a trainer or team lead in a call center environment. Why join US * Be part of a missiondriven utility serving communities across New Mexico. * Paid training, clear performance expectations, and supportive leadership. * A culture that values growth, stability, and customer care excellence. Job Type & Location This is a Contract to Hire position based out of Albuquerque, NM. Pay and Benefits The pay range for this position is $17.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Albuquerque,NM. Application Deadline This position is anticipated to close on Dec 12, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.