Healthcare Service Representative III - Patient Access Center - Kelsey Seybold Clinic: Pearland

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

This position schedules, confirms and cancels appointments and answers calls from Answering Service, PAC Radiology Scheduling and Kelsey Care Priority patients in a timely, efficient and courteous manner.

If you are located in the state of Texas, you will have the flexibility to work remotely* as you take on some tough challenges

For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Coordinating the collaboration between KSC internal partners; interfacing daily with internal and external providers both and facilitating communications between patients and providers
• Resolves patient issues utilizing identified resources, provides comprehensive service to facilitate a resolution for any caller request and provides support and backup to HSRs I, II and III
• Acquires and maintains computer skills to effectively utilize applicable software to effectively perform duties in the Answering Service, PAC Radiology and Kelsey Care Priority areas
  

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualification:

• High School Diploma

Preferred Qualifications:

• 1+ years of Kelsey-Seybold Patient Access Center experience in a HSR I role
• 6+ months of Kelsey-Seybold Patient Access Center experience in a HSR I role with demonstrated service excellence equaling a 4.5 or higher overall scorecard metric
• 6+ months of Kelsey-Seybold Patient Access Center experience in a HSR II role
  

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.