Associate Supervisor Operational Services - Needham, MA

Explore opportunities at Atrius Health, part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together.

As the Assoc Supervisor Operational Services you will lead, coordinate and perform the daily support operations of a single clinical area. Performs various departmental tasks which may include patient and provider appointment scheduling, patient flow, clinical reception, area ambiance, and clinican support.

Primary Responsibilities:

• Leads and performs departmental work, filling in for support staff as needed. Ensures appropriate staffing of the department. Understands and achieves a high level of competence in all support staff roles
• Implement new operational procedures in accordance with established guidelines. Monitors staff understanding of procedures and ensures new procedures are implemented correctly. Provides feedback to management on status of implementation process
• Acts as primary contact for patient inquiries, problems and complaints. Refers interdepartmental and clinical issues to appropriate resources. Exhibits exemplary patient manner and serves as a role model for support staff
• Serves as point person for department providers. Escalates issues as needed
• Monitors appointment schedules for booking accuracy. Processes schedule changes and implement new schedule formats as required. Maintains accurate records of clinician time for statistical purposes
• Assists in orientation of new providers, including telephone use, appointments and medical records system
• May collect data for use in the management decision-making process. Completes standard reports required for the management of the unit
• Assures assigned areas confirm to standards of appearance and that the work and exam rooms are neat, clean, adequately stocked and conform to state and local health standards
• Coordinates purchasing of supplies and equipment and maintains adequate inventory. Works with Building Services and Purchasing to secure supplies and equipment necessary to operations
• May assist in the monitoring and management of departmental operating budgets. May monitor budget variances. May be involved in budget development process. May be asked to provide budget reports
• Interviews, selects, orientates and train employees; prepares and delivers performance reviews. Performs employee disciplinary actions up to and including termination
• Schedules staff, resolves timesheet and payroll issues for staff
• Leads up to 10 non-exempt employees, with no team leads
• Provides direction and support to staff to assure departmental effectiveness and efficiency
• Ensures that work unit meets performance standards and identifies and recommends solutions to operational barriers
• Interviewing, selecting, orienting and training employees; planning, assigning, and directing work; evaluating performance; rewarding and disciplining employees; reviewing personnel actions of subordinates and addressing complaints and resolving problems
• Leads plans, assigns, and directs work of subordinates. Works with supervisor to assure appropriate staff coverage including back-up coverage

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental uni
• Advanced Cardiac Life Support (ACLS) may be required based on specialty
• 3+ years of experience in a medical support role (e.g., medical assistant) in an outpatient facility
• Knowledge of medical support functions in an ambulatory care setting
• Proven excellent interpersonal skills
• Demonstrated ability to interact effectively with patients and medical professionals at all levels
• Demonstrated ability to work and make decisions in a fast-paced environment

Preferred Qualifications:

• Associate's Degree
• American Heart Association Basic Life Support (BLS)

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.