New

Customer Service Representative-Hybrid!

TEKsystems
$17.00 / hr
life insurance, sick time, 401(k), retirement plan, remote work
United States, New Mexico, Albuquerque
Dec 04, 2025
Job Title: Customer Service Representative- Call Center Location: Remote- work from home after training! Determined by attendance and performance. About the role: We are seeking customer-focused representatives to join a well-known organization in the utility industry. In this role, you will be the first point of contact for customers across New Mexico, handling phone calls, emails, and chat inquiries. You'll be trained on up to five different software systems and expected to manage 40-50 inbound calls daily with professionalism and empathy. Key Responsibilities: * Handle general customer inquiries regarding utility services * Assist with payment and billing arrangements * Support customers with payment plans and collections * Process service connections and disconnections * Deliver* one-call resolution by effectively addressing customer needs without escalation Required Skills and Compensation:* * Tenure: Minimum 1.5 years at each of your most recent jobs * Experience: 1-2 years in a call center environment * Strong ability to de-escalate calls without management intervention * Comfortable working remotely after training (must have reliable internet and private workspace) * Experience toggling between 3-5 software programs simultaneously * Ability to work with dual computer screens * Commitment to first-call resolution Please reply back to this job posting asap as the positions are filling quickly! Job Type & Location This is a Contract to Hire position based out of Albuquerque, NM. Pay and Benefits The pay range for this position is $17.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Albuquerque,NM. Application Deadline This position is anticipated to close on Dec 10, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.