Client Partner

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

The Revenue Solutions Team is seeking a Client Partner - Remote for O&P Insight which a key liaison between the company and its clients, administering the revenue cycle management process for assigned clients. This role is responsible for coordinating client relationships, coordinating revenue cycle activities, and mentoring Client Support Specialist(s) to ensure efficient and effective billing operations, payment processing, and accounts receivable management. As the Revenue Solutions Team Client Partner at O&P Insight, this individual plays a critical role in ensuring the success of client relationships and revenue cycle management operations, driving efficiency, accuracy, and financial performance.

Client Relationship Management:

• Serve as the primary point of contact for assigned clients, building and maintaining strong relationships based on trust, communication, and transparency.
• Understand client needs, preferences, and expectations related to revenue cycle management services, and ensure alignment with company offerings and capabilities.
• Proactively engage with clients to address concerns, resolve issues, and identify opportunities for service enhancement and value creation.
• Adhere to Statement of Work developed for each client.
• Provide support and guidance to client staff as assigned.

1. Revenue Cycle Management Coordination:

• Complete end-to-end revenue cycle management processes, including claim scrubbing, claim billing, payment and adjustment posting, and accounts receivable follow-up.
• Identify areas for process improvement, efficiency gains, and revenue optimization within the revenue cycle workflow.

1. Team Mentorship:

• Guide and mentor Client Support Specialist(s) responsible for providing client support, resolving billing inquiries, and addressing revenue cycle issues.
• Foster a collaborative and supportive team environment, promoting teamwork, accountability, and continuous improvement.

1. Performance Analysis and Reporting:

• Prepare regular reports and presentations for clients and internal stakeholders, highlighting key metrics, achievements, and areas for improvement.

1. Collaboration and Communication:

• Collaborate with internal departments, including billing operations, audits and appeals, compliance, and quality assurance, to ensure alignment and coordination in revenue cycle management activities.
• Communicate effectively with clients, payers, and external partners to facilitate timely resolution of billing issues, payment discrepancies, and claims processing challenges.

• Bachelor's degree preferred and minimum of 2 years of experience in revenue cycle management, healthcare billing, or related area, with specific experience in orthotic and prosthetic billing highly desirable.
• Certification in healthcare revenue cycle management (e.g., CRCR, CHFP) is a plus.
• Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.

• Understanding of revenue cycle processes, including claim submission, payment posting, denial management, and accounts receivable follow-up.
• Strong client relationship management abilities, with a focus on customer service, responsiveness, and satisfaction.
• Analytical mindset with the ability to interpret complex data, identify trends, and make data-driven decisions.
• Effective communication and interpersonal skills, with the ability to communicate technical information to non-technical audiences.
• Proficiency in healthcare billing software systems, revenue cycle management tools, and Microsoft Office Suite.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

#LI-Remote

Salary range of $58,400 to $73,000 + benefits. This pay range is posted to comply with wage transparency laws. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

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