New 
Program Specialist
 TEKsystems | |
$21.00 / hr
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life insurance, sick time, 401(k), retirement plan, remote work
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 United States, North Carolina, Raleigh | |
 Dec 03, 2025 | |
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*Program Specialist - Remote Contract Role* *Contract Duration:* 4 Months (January 26, 2026 - April 26, 2026)
*Start Date:* January 26, 2026 *Training Period:* 8 Weeks (January 26, 2026 - March 26, 2026) *Location:* 100% Remote (Candidates can be sourced nationally) *About the Role* We are seeking *experienced Program Specialists* to join a dynamic, fast-paced team supporting patients and providers in accessing critical therapies. This is a *contract role (not contract-to-hire)* designed for professionals who thrive in high-volume environments and are passionate about delivering exceptional customer service. *What You'll Do* * Handle *60-100 inbound calls per day* with an average call time of 6 minutes. * Provide support on *enrollment status, medication shipment updates, general patient inquiries, and outreach for missing information*. * Manage *high-volume complaint resolution* with empathy and professionalism. * Ensure *100% call quality* and accuracy in data entry within program tracking systems. * Act as the *primary point of contact* for customers, removing barriers and ensuring smooth access to therapies. *Why Join Us?* * *Fully Remote* - Work from anywhere in the U.S. * *Structured Training* - 8 weeks of comprehensive onboarding. * *Impactful Work* - Help patients navigate complex healthcare processes. * *Fast-Paced Environment* - Perfect for those who thrive under pressure. *What We're Looking For* *Required Experience:* * *High-Volume Call Center:* Minimum 2 years. * *Healthcare Customer Service:* At least 2 years. * *Remote Work Experience:* Proven ability to work independently. * Strong *communication skills*, empathy, and attention to detail. *Preferred Experience:* * Familiarity with *medical terminology*. * Experience in *insurance verification, prior authorization, patient access*. * Knowledge of *Medicare/Medicaid* processes. *Additional Details* *No PTO during training* (January 26, 2026 - March 26, 2026) * Limited time off after training due to project demands. * Heavy call volume expected February-March. * *Pay Rate:* Competitive, based on experience. *Job Type & Location* This is a Contract position based out of Raleigh, NC. *Pay and Benefits* The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully remote position. *Application Deadline* This position is anticipated to close on Dec 16, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |