Call Center Representative - Full time - Sterling Heights

GENERAL SUMMARY:

Responsible for handling multiple outgoing and incoming calls to service multiple offices. Scheduling appointments, verifying insurance information, and maintaining database. Tracking, formatting and reporting progress using MS Excel. Continuously thinking of ways to develop and improve workflow. Ensures timely turnaround of all customer service correspondence. Communicates and corresponds with multiple offices and other internal departments. Researches and resolves any customer service issues.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Identify and contact patients who are due for appointments, and schedule appropriately
• Maintain database, ensuring accuracy of patient information.
• Verify and update insurance information.
• Track and log progress on a daily basis.
• Process and complete online appointment requests.
• Accept, handle or forward incoming calls from 800 line professionally.
• Correspond and communicate with appropriate departments within organization.
• Identify, research, resolve and respond to customer service issues.
• Seeks solutions and communicates with department manager.
• Develops and grows positive working relationship with team and organization.
• Projects a professional image in all service correspondence.
• Maintains organized files and reports any discrepancies to department manager.
• Attends functions/training to gain knowledge of billing/process and vendor product.
• Assumes and performs other duties and responsibilities not specifically outlines herein, but which are logically and properly inherent to the position.