Outpatient Scheduling Specialist - Must be local to SWFL - Remote after 90 days on-site

Location:Orion Building -6630 Orion DriveFort Myers FL 33912

Department: Outpatient Scheduling (OPS)

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 4:30:00 PM

Minimum to Midpoint Pay Rate:$20.50 - $24.09 / hour

Are you organized, dependable, and motivated to make a real impact? Were looking for a compassionate and driven Outpatient Scheduling Specialist to join our team at Lee Health where YOU help shape the patient experience from the very first interaction.

• Be the first point of contact for patients, providers, and internal teams.

• Provide warm, accurate customer service while handling inbound patient calls.

• Use our scheduling system to register patients, schedule appointments, and document communication for 300+ providers and 1,500+ appointment types/procedures.

• Make outbound calls to schedule outpatient procedures based on physician orders.

• Ensure accuracy and efficiencyyour performance directly impacts patient satisfaction, repeat visits, and overall outcomes.

• Excel in a fast-paced environment where attention to detail and prioritization are key.

Bonus perk: If youre performing well, meeting metrics, and successfully complete your first 90 days onsite, you may be eligible to work remotely!

• High School Diploma or Equivalent Required

• 1 year of Customer Service experience Required
  (Call center or healthcare experience is a plus but not required!)

• Outstanding communication skills

• Strong organization and attention to detail

• Ability to thrive in a high-volume, fast-paced setting

• Flexibility and comfort navigating a variety of inquiries

• A genuine passion for delivering exceptional patient experiences

We offer an above-market compensation package and a robust suite of benefits, including:

• Medical, Dental & Vision Coverage

• Retirement Plan with Employer Match

• Generous PTO, Paid Holidays & Sick Leave

• Tuition Reimbursement & Career Growth Opportunities

• Employee Wellness Programs

• Employee Assistance Program (EAP)

• Exclusive employee discounts & onsite wellness resources

Apply now and become a valued part of a team dedicated to exceptional patient care and outstanding service!

We are looking for an organized, dependable, practical, and driven Outpatient Scheduling Specialist to join our team. This position is very often the first point of contact with Lee Health for information and the scheduling of appointments, and/or recording of patient communication. Therefore, it requires excellent verbal and customer service skills. This role involves taking inbound calls from patients, providers and a multitude of other departments. This position plays a key role in Lee Healths success, as his/her immediate interaction with patients, impacts revenue, repeat visits and patient satisfaction. Therefore, the efficiency of getting it right the first time, while giving great customer service is an essential function of this job. The person in this role must be committed to delivering the highest quality service with an exceptional patient experience. The Outpatient Scheduling Specialist responsibilities include utilizing our practice management system to facilitate access to care through registration, scheduling and recording of patient communications for 300+ providers and/or 1500+ different procedure/appointment types. This person will handle a variety of incoming customer inquiries or requests and will use the appropriate resources to complete accurate responses. In addition to taking inbound calls from patients and offices, this position will require utilizing a work queue to make outbound calls to patients per physicians order to schedule their outpatient procedure(s). The person in this position must be comfortable in a fast-paced environment and possess the ability to prioritize, be extremely detailed, organized, and flexible. Expert understanding of all modalities, tests, and diagnosis-related scheduling procedures.

Medical terminology desired. Knowledge and understanding of telephone etiquette including strong listening skills are essential. Excellent customer service, including verbal and written communication skills are required. Data entry skills and good computer skills are required including knowledge of Microsoft Office. Bilingual is preferred.

US:FL:Fort Myers