PD Transfer Center Dispatcher

Job Title: PD Transfer Center Dispatcher

Location: Mobile Health

Department Name: MH Patient Transfer Center

Req #: 0000207541

Status: Hourly

Shift: Night

Pay Range: $22.52 - $28.53 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

In partnership with the System Transfer Center Nurse Coordinators, this position is responsible for the comprehensive care coordination for patients as assigned, including initiation and coordination of incoming and outgoing transfers for higher or lower level of care and or specialized treatment modalities from outreach or network entities The Transfer Center Dispatcher Specialist will work each shift to triage calls, coordinate transportation, dispatch Specialty Care Transport Unit, SCTU units, complete pre-registration and bed placement along with all other aspects of transfer logistics,

This position requires systems thinking, the ability to manage many conflicting priorities, excellent communication skills and proficiency with multiple computer applications,

The Transfer Center Dispatcher/Specialist serves as a liaison between both internal and external customers as well as providing ongoing support to the hospitals to implement their throughput plans,

This position manages data as related to operations and performs Utilization Management functions as required by the system,

Essential Job Responsibilities:

The Transfer Center Dispatcher will assist in the coordination of medical transportation via rideshare, medical sedan, Mobility Assisted Vehicle, MAV, Basic Life Support, BLS ambulance, Specialty Care Transport Unit SCTU and Air Medical Unit,

This position requires excellent verbal and written communication skills as well as proficiency in using computer applications including a Computer Aided Dispatch console, multi-line telephone, and other web-based application software,

This position requires superior customer service skills, the ability to think critically and make decisions in a timely manner,

Coordinates appropriate and timely transportation requests by working with Mobile Health Communications,

Where applicable, responds to orders of patient s placement within the hospitals,

Files and archives completed, and cancelled orders per transfer center processes,

Completes multiple steps for the placement of each patient including electronic and verbal communications with the necessary stakeholders and updating multiple computer applications,

Receives, verifies, and provides ongoing follow-up requests and referrals orders,

Gathers all information for correct patient assignments and verifies accuracy of that information,

Seeks clarification when inaccuracies occur,

Follows through with resolving inaccuracies, communicates resolution in real time,

Unresolved issues are escalated to appropriate leadership for intervention,

Prioritizes the safe transition of patients throughout the placement process,

After onboarding, this position must be proficient in running ABOUT s Transfer Center technology, Five9 phone systems with call recording, EPIC including creating Reservation for transferred patients and office-oriented systems as required supporting client operations,