IT and Maximo Support Specialist

IT and Maximo Support Specialist

Location: Silverdale, Washington (Bangor)

Type: Exempt

Work Schedule: Full-time

Compensation: $85,450.00 - $89,516.45/annually (Tessera's compensation strategy is to position new employees between the minimum and midpoint of this range, depending on qualifications and experience.)

Benefits: Tessera is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time employees.

Full-Time benefits of an IT Support and Technician at Tessera include:

• Medical, Dental, Vision, 401(k) retirement plan, Life & Short-Term Disability Insurance

• Flexible Spending Accounts for both medical and dependent care

• 11 paid federal holidays, accrual of 12 paid days of vacation at the start of employment, paid sick leave

• Potential shared earning bonus

• Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents

• Professional development, certifications, and training opportunities

• Verizon wireless discount

• Employee Assistance Program (EAP), and an engaging wellness program

• Public Service Loan Forgiveness eligibility for full-time employees

Tessera is dedicated to "Creating Opportunities for People with Disabilities" by hiring and supporting individuals with disabilities as well as veterans with disabilities. We take pride in our purpose-driven culture, our core values - Inclusion, Partnerships, Integrity - and our commitment to providing a safe and respectful work environment to our employees.

Tessera is seeking a professional and customer-focused IT and Maximo Support Specialist to provide day-to-day technical support to site users across IT hardware, networking, and core business systems, including Maximo, EZMAX, and Workday. A significant focus of this role involves supporting Field Technicians by ensuring high availability and optimal performance of EZMAX on iPad devices-helping keep field operations efficient, connected, and productive.

Typical duties include but are not limited to:

• Works with central IT team to ensure site network, applications, and devices are available, reliable, and secure for all site users - enabling high productivity. IT Devices include but not limited to computers, iPADs, iPhones, printers, scanners.

• Works closely with the Tessera IT team to assist with property accountability of issued and deployed IT assets.

• Supports IBM Maximo mobility (EZMaxMobile) for all users including device support and configuration, training, and ownership of reported issues. Responsible for resolving issues directly, or through coordination with the Maximo Programmer/Analyst team.

• Understands core IBM Maximo applications and can provide support to mobile and desktop users. Identifies Tier 2 issues and opportunities and escalates to the Maximo Programmer/Analyst team. Owns status of reported issues until resolved.

• Understands IBM Maximo based reports and MS Power BI development. Works with CFT RVP and functional leaders to identify required changes. Can build and maintain basic MS Power BI reports and dashboards.

• Responsibilities include development and presentation of training curriculum tailored to specific software modules, product functions and user needs.

• Leverage innovation, data management and a comprehensive understanding of the Tessera Business Systems software package to obtain maximum value, produce business processes that drive growth and operational efficiencies, and improve and enhance the user experience.

Qualifications:

• Bachelor's degree in Computer Science or similar filed required;

• Three years of increasingly responsible experience with the use and development of Computerized Maintenance Management System (CMMS) / Enterprise Resource Planning (ERP) Software

• Minimum 3 years' experience in Informational Technology.

• CompTIA A+ Certification required.

• IT/Network Cerifcation preferred.

• An equivalent combination of education and experience can be considered.

• Working knowledge of desktop and laptop computers, mobile devices, operating systems, software and applications, email, phone and security systems, printing and network connectivity in a Microsoft Windows environment.

Physical Requirements:

Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance. The physical demands of this position may be reasonably accommodated for individuals with disabilities to perform the essential functions on a case-by-case basis.

• Must be able to lift and/or move up to 20 pounds.

• May be required to reach, kneel, walk, stand, and use repetitive motion for several hours at a time based on position duties.

• Work may require repetitive motion, reaching, lifting, kneeling, and walking. Standing or sitting for several hours at a time, climbing in and out of a vehicle, and up and down stairs may also be required.

• Must have the perseverance to work effectively under pressure for extended periods of time.

Requirements:

• A valid state driver's license is required with the ability to obtain and maintain coverage by Tessera's insurance.

• Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act. Please visit this website for more information: https://www.dhs.gov/real-id.

• Must be able to obtain and maintain applicable security clearances and installation access. A background check and E-Verify will be conducted for this position.