Mortgage Loan Processor Assistant

Location:

Job Summary
The Mortgage Loan Processing Assistant is responsible for obtaining necessary information to meet quality standards for completeness, accuracy and timelines established for the loan type. This individual will provide highly skilled support to the Mortgage Loan Processors. The Processing Assistant is able to interface effectively and professionally with clients, Loan Officers and branch referring partners.

Essential Functions

• Review all loan applications for accuracy, completeness and compliance
• Image/index, review and submit completed files via the loan origination system to the underwriting department
• Reviews loan files for appropriate documents including credit report, updates title work, appraisal, final inspections, hazard insurance, flood certification and flood insurance if required.
• Manage a time-line on all assigned loan files, ensuring the timely receipt of all required documents, following-up with the appropriate party, and scheduling appointments as necessary
• Directly communicate with Loan Officers, clients, service providers and branch referring partner
• Provide quality customer service by answering questions for external and internal customers in a timely and professional manner.
• Communicate with various companies to obtain property survey, flood certificate, title commitment and payoff information
• Able to interface effectively and professionally with applicants/borrowers, realtors, builders, appraisers, title companies and others in department to ensure efficient and timely workflow and perform related duties as required.
• Flexibility to work varying hours and overtime as needed.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Education

• High School Diploma or equivalent experience (required)

Work Experience

• Prior experience in residential mortgage processing on agency products (preferred)

Skills

• Proficiency in MS Windows and Office (Word, Excel, etc.)
• Knowledge of RESPA and general mortgage/consumer lending regulations
• Managing the end-to-end workflow of mortgage applications, including document collection, verification, and submission to underwriting.
• Strong math and analytical skills
• Foundational knowledge of tax returns and loan products (FHA, VA, Conventional, Jumbo preferred; CP, USDA, HELOC a plus)
• Ability to organize, verify, and track large volumes of borrower documentation with precision and speed
• Excellent written and verbal communication
• Ability to prioritize, multitask, and meet deadlines in a fast-paced environment
• Strong organizational skills and attention to detail
• Team-oriented with strong networking and relationship-building skills
• High integrity and trustworthiness
• Demonstrated customer service excellence
• Skill in identifying potential red flags in borrower profiles and escalating concerns appropriately

Core Competencies

• All KeyBank employees are expected to demonstrate Key's Values and sustain proficiency in identified Leadership Competencies.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

#LI-Remote