Help Desk Specialist I

About the Role:

Do you have a knack for solving technical problems and
keeping systems running smoothly? Join our team as a Help Desk Specialist
I and put those skills to work! In this role, you'll tackle a
variety of tech challenges-from diagnosing hardware and software issues to
managing Windows installs, mobile access, and malware
fixes. You'll use your problem-solving powers to keep our systems
performing at their best, whether in person or remotely.
If you're passionate about helping people and making technology work seamlessly,
we want to hear from you!

What You'll Do:

• Serve as the point of contact for Yardi employees
  seeking technical assistance with hardware, software, and
  peripherals.
• Install, repair, maintain, and upgrade PCs, operating
  systems, and standard business applications.
• Respond to questions by researching available information
  resources; redirect problems to the appropriate resource as
  necessary.
• Follow standard help desk procedures and log all help desk
  interactions.

Who You Are:

• Associate degree in computer science, information
  technology, or related field; or an equivalent combination of education and
  experience
• Two plus (2 +) years of IT experience
• Working knowledge of basic networking
• Experience with mobile device (phone/tablet) setup and use
• Proficiency in Windows OS and Office 365
• Follow-through skills and the ability to take initiative
• Solid interpersonal skills and the ability to communicate
  with all levels of personnel
• Ability to exercise patience and
  provide optimum levels of service to non-technical users
• Ability to learn new concepts and retain new
  information and processes
• Strong team orientation and the ability to work
  effectively with a geographically dispersed team
• Basic network troubleshooting and PC Imaging skills
• Excellent communication skills
• Strong customer service skills and the desire for quality
  work
• Ability to maintain a ticket queue and write
  routine summaries in the help desk ticketing system

Ideal to Have:

• Bachelor's degree in computer science, information
  technology, or related field
• CompTIA A+ certification
• Understanding of Active Directory structure

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking
innovation. We've created a team of over 10,000
employees in over 40 locations around the globe dedicated to making great
real estate software products.

Discover the Yardi Difference:

Yardi is more than just a software company - we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities.

Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements.

#YardiCareers #TeamYardi #hiring

$26.53/hr - $29.85/hr

All submissions for open positions should be received
through Yardi's applicant portal, accessed from Yardi's corporate website.

EOE/Race/Gender/Disability/Vets

*sa

#LI-Hybrid