Senior Team Lead

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location:USA - Buffalo, 237 Main St

Division:Air & Sea
Job Posting Title: Senior Team Lead
Time Type: Full Time

Summary

The Senior Team Lead will be responsible for overseeing day-to-day operations. This includes ensuring that shipments are handled efficiently and effectively, maintaining compliance with all regulations, and providing excellent customer service. The Senior Team Lead will also serve as a mentor and coach to team members, providing guidance and support as needed.

Duties and Responsibilities

• Oversee the daily operations of the team, including assigning work, monitoring performance, and ensuring compliance with all regulations and company policies
• Provide guidance and support to team members, serving as a mentor and coach to help develop their skills and knowledge
• Manage customer relationships, including handling inquiries, resolving issues, and ensuring customer satisfaction
• Coordinate with other departments and teams, including import & export teams, customs brokers, and transportation providers, to ensure seamless operations
• Develop and maintain strong relationships with carriers, vendors, and other partners to ensure high-quality service and competitive pricing
• Ensure timely and accurate documentation, including bills of lading, customs forms, and other required documentation
• Monitor industry trends and developments, and make recommendations for process improvements and cost savings
• Communicate with management and other stakeholders on a regular basis to provide updates on team performance, customer issues, and other relevant information

Educational background / Work experience

• Bachelor's degree in business, logistics, supply chain management, or a related field is preferred, but not required
• At least 5 years of experience in import/export operations or a related field is required
• Prior experience in a supervisory or leadership role is preferred

Skills & Competencies

• Strong knowledge of import/export regulations, procedures, and documentation requirements
• Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks and projects simultaneously
• Strong interpersonal and communication skills, with the ability to work effectively with team members, customers, and partners
• Ability to analyze data and make informed decisions based on that data
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint

Function / Market & Industry Knowledge / Business Acumen / Processes

Supervisory Responsibilities (if any)

• The Senior Team Lead, Operations, will be responsible for department oversight, which may include supervising team members and coordinating with other departments and teams.

Preferred Qualifications

• Certification in logistics or supply chain management is preferred
• Prior experience working with ocean/air carriers, customs brokers, and transportation providers is a plus
• Experience with industry-specific software, such as CargoWise or Descartes, is a plus

Language skills

• Fluent in English (oral and written)

Computer Literacy

• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint, is required
• Experience with industry-specific software, such as CargoWise or Descartes, is a plus

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.