New

Desktop Support Engineer

TEKsystems
$28.00 - $34.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Colorado, Denver
Nov 20, 2025
Description The Desktop Engineer Level 2 will provide advanced desktop support in a Windows environment, ensuring stellar customer service and efficient resolution of technical issues for approximately 500 internal users. This role involves new employee orientation, direct interaction with VIPs including C-Suite, and collaboration with external vendors. Key Responsibilities: * Windows Environment Management: - Administer Intune and Active Directory (AD) for appropriate groups. - Ensure all devices are managed through Intune, with rare exceptions. * Customer Service: - Provide backup white glove support to VIPs (e.g., CEO Barry Biffle, President Jimmy Dempsey, Chief Legal Counsel Howard Diamond). - Balance immediate demands with realistic expectations. - Deliver difficult news tactfully and professionally. * New Employee Orientation (NEO): - Conduct IT component of HR-led NEO sessions every other Monday. - Distribute laptops and equipment, assist with multi-factor authentication (MFA) setup, and reset passwords. - Provide ongoing support during lab hours that day. * General Desktop Support: - Address basic desktop issues (missing, broken devices). - Support only company-provided equipment, not personal devices. * Team Collaboration: - Work closely with a small team of 3. - Participate in training and development opportunities. * Time Management: - Adhere to an 8am-5pm schedule, with rare exceptions for early meetings. - Manage incidents and departmental priorities effectively. Qualifications: * Experience with Intune and Active Directory. * Strong customer service skills. * Ability to prioritize tasks and manage time efficiently. Skills microsoft, M365, Windows 10, Windows 11, Active directory, Intune, Customer service, Support, Troubleshooting, Desktop, Communication, Hardware, Technical support, servicenow, audiovisual, vendor relationship Additional Skills & Qualifications Additional Qualifications: * Experience with ServiceNow a plus * Basic understanding of AV equipment and troubleshooting. Job Type & Location This is a Contract to Hire position based out of Denver, CO. Pay and Benefits The pay range for this position is $28.00 - $34.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Denver,CO. Application Deadline This position is anticipated to close on Nov 29, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.