VP of Telemetry & Infrastructure Systems

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank's managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve technology performance, and allow focus on core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.

DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

The Vice President of Telemetry & Infrastructure Systems is responsible for leading and executing North America and European strategy governing telemetry, building management systems, capacity planning and facility operation center growth and planning. The VP of Telemetry & Infrastructure Systems will ensure current and future business needs are met and customers of critical services are managed effectively in all markets. This role will strategize, manage, and operate multiple teams/services within several markets. This leader will serve as the liaison for all executives and department heads to ensure appropriate communication with all interested and vested parties. Leads and directs the staff in these areas to optimize employee potential and maximize Databank's continued growth in existing and new markets.

Responsibilities

• Establish key KPI, SLA's, metrics and measurements, demonstrating team performance and system health. Communicates through operational reviews. Measures and tracks against industry benchmarks and standards.
• Manages, coaches, and develops management team performing BMS, Capacity Planning and Telemetry services.
• Evaluates and mitigates risk on new and existing programs within program governance.
• Manages budgeting and forecasting, planning, deployment, incident and problem management, change management.
• Defining policies, procedures, and standards related to performance, capacity, availability, continuity, and security.
• Partner closely with other business units to coordinate key activities and opportunities to streamline our performance and reduce the friction associated with working across separate departments.
• Ensures availability of all critical systems to the broader Databank ecosystem and ensure effective maintenance and support to internal and external consumers of these services.
• Experience with BMS drawbridge systems.

Qualifications

• Bachelor's Degree preferred
• 10 years' experience in BMS and/or controls at a major enterprise in a relevant field (Oil and Gas, Chemical Plant, Technology Manufacturing and Data Center, etc.).
• 5 years' experience managing national or global level NOC/FOC (Network Operation Center or Facility Operation Center) management, or equivalent experience
• Demonstrated track record of leading mission critical events/incidents and coordinating responses involving technology, mechanical, electrical and building telemetry.
• Experience managing and supporting mission critical technology service with an emphasis on customer experience in the data center environment
• Familiarity with capacity management in relevant context
• Demonstrable experience developing organizations to maturity
• 3 years demonstrated Manager of Manager experience
• P&L leadership of a minimum of 20 staff and 3 managers
• Experience developing performance metrics
• Managing talent
• Demonstrated track record of increasing responsibility over time
• General Executive skills
• Ability to manage and motivate people
• Excellent interpersonal and organizational skills
• Demonstrated ability to organize and manage multiple priorities.
• Excellent written and oral communication skills.
• Excellent time management skills.
• Strong PC skills, including experience using MS Office and MS Outlook.

Benefits

• Health, Dental, and Vision packages
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• 401k with company match
• Paid Time Off and Paid Holidays