Presales Solution Architect - US

About the Role

We're looking for a dynamic Pre-Sales Solution Architect to drive our Product Support Services presales efforts - from integration and technical assistance to professional services, repair, and IT asset disposition (ITAD). You'll be the bridge between sales opportunities and successful delivery, ensuring solutions are scoped, priced, and positioned for success.

In this role, you'll assess customer needs, design optimal service delivery models, and collaborate with internal teams and partners to win business. You'll also play a key role in onboarding and vetting delivery partners into our global ecosystem.

What You'll Do

• Lead presales engagements - analyze RFI/RFP requirements, validate customer needs, and design tailored service solutions.
• Collaborate with capture & proposal teams to craft compelling, compliant solution frameworks and bid strategies.
• Engage with customers - attend meetings, clarify requirements, and perform gap analyses to refine solutions.
• Develop tools & models - create technical requirements, cost models, and sourcing strategies to support bids.
• Validate solutions - ensure offerings from internal teams and partners meet technical, cost, and compliance standards.
• Value engineer - identify the most efficient, cost-effective solutions without compromising quality.
• Ensure continuity - act as the link between presales and delivery after a win, ensuring smooth execution.
• Onboard delivery partners - vet and integrate new partners into our global services network.

What We're Looking For

• Experience:
  • 8-10 years in the IT industry, with at least 3 years in sales engineering or consulting.
  • 1-3 years in a leadership or supervisory role.
• Education:
  • Bachelor's degree in Business or IT-related field preferred.
  • Technical certifications (Cisco, NetApp, IBM, Hitachi, Dell/EMC) are a plus.
  • CLTD certification is ideal but not required.
• Skills:
  • Advanced understanding of supply chain and OEMs is highly preferred.
  • Strong solution design and proposal writing abilities.
  • Excellent communication and presentation skills.
  • Proven ability to negotiate and close deals with win-win outcomes.
  • Strong leadership, organization, and time management skills.
  • Ability to work under pressure and meet deadlines.
  • Advanced proficiency in relevant computer systems and tools.
• Other Requirements:
  • Willingness to travel (15-20%).
  • Comfortable with occasional non-standard hours or on-call availability.

Key Skills

At Shyft Global Services, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At Shyft Global Services, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.