Consulting Engagement Manager, ERP Implementation (State and Local Government)

About this role:

Our Consulting Directors are responsible for leading project delivery and oversight, as well as managing senior client relationships. You will manage teams as an engagement manager, responsible for leading the team to completion, ensuring deliverables are turned in on time, and shaping the overall project scope and design. Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. Our teams advise clients at the highest strategic level on both big-picture and tactical matters, focusing on how technology enables a wide range of business outcomes.

What you'll do:

As a Director, you will:

• Lead ERP implementation projects from initiation through delivery, ensuring alignment with client goals and timelines.

• Serve as the primary point of contact for senior client stakeholders, managing expectations and fostering strong, long-term relationships.

• Oversee and inspire project teams, including functional and technical consultants, ensuring high performance and collaboration.

• Develop and manage detailed project plans, budgets, and resource allocations.

• Proactively identify and mitigate project risks and issues.

• Provide strategic guidance and thought leadership to clients on ERP best practices and process optimization.

• Collaborate with Gartner leadership to support business development and proposal efforts.

• Create high-quality project work-products/deliverables such as presentations, technical or business documents, and quantitative models.

• Build credibility with client executive-level staff, setting the standard for engagement teams and proactively managing client expectations of engagement scope.

• Mentor and develop junior associates and guide them in project delivery.

• Participate in hiring new associates.

• Meet utilization and sales targets.

What you'll need:

• Master's degree in Business, Information Systems, or related field preferred.

• 5-10 years of extensive hands-on experience implementing ERP systems, with a strong preference for Financials modules (e.g., General Ledger, Accounts Payable/Receivable, Fixed Assets).

• Experience with leading ERP platforms such as Oracle, Workday, SAP, or Microsoft Dynamics; experience implementing Oracle is a significant plus.

• Recent experience working for a top-tier System Implementer in a client-facing role.

• Proven success in a Program Director, Engagement Manager, or Project Leadership role within large-scale ERP implementations.

• Exceptional communication, stakeholder management, and organizational skills.

• PMP or similar project management certification is a plus.

• A consistent track record of leading people and building high-performing teams that leverage technology and research to drive the mission-critical priorities of commercial or government entities.

• Ability to inspire and motivate professionals from both technical and non-technical backgrounds towards a common goal.

• Unwavering commitment to the success of your team, and willingness to provide constructive/corrective action when needed.

• Demonstrated intellectual curiosity and the creative development of solutions and strategies to solve client problems. Must adapt Gartner frameworks and methodologies to strike at the heart of a client's most pressing business challenges.

• Ability to be hands-on and to manage multiple client priorities simultaneously.

• Comfortable influencing and building trust-based, value-added relationships with senior executives, both internally and externally.

• Coachable and embracing of best practices and feedback as a means of continuous improvement.

• A consistently high achiever marked by perseverance, humility and a positive outlook in the face of challenges.

• Relentless focus on delivery excellence and client satisfaction.

• Ability to set a high standard of achievement on engagement teams and internal initiatives, helping instill a growth mindset in others.

Who you are:

• You enjoy learning and challenging yourself every day through working with colleagues from different backgrounds.

• Self-starter and a quick learner, you demonstrate a no-limits mindset.

• Passionate about technology and helping clients in the time of industry disruption led by technology evolution.

• High performing team player with a passion for intercultural communication and collaboration.

Why Gartner?

• Collaborate with Industry Leaders: Partner with global organizations to solve their most pressing ERP challenges

• Leverage Unparalleled Resources: Access Gartner's proprietary research, data, and tools to deliver value-driven solutions

• Grow and Evolve: Benefit from a culture that fosters professional development and continuous learning in a rapidly advancing field

• Make an Impact: Shape the future of ERP by delivering transformational outcomes for clients

#LI-MV1

Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

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