Senior Application Analyst-Epic Home Health/Dorothy

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Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than one hundred years we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes, and raising the bar for academic medical centers in the region and around the world. Our work to improve health outcomes in underserved communities is unparalleled in the United States. Our workforce is among the most diverse in the US: Montefiore associates speak 60+ languages.

Montefiore is an exceptional place to build a meaningful career.

*Montefiore requires employees to be available to work on-site when required.

Montefiore is seeking a Senior Application Analyst with Epic Dorothy or Dorothy Revenue Cycle (Home Health or Home Health Revenue Cycle) certification. This role is ideal for a seasoned Epic professional who thrives in a dynamic healthcare IT environment and is passionate about optimizing systems to improve patient care and operational efficiency.

Key Responsibilities

• Perform installation, configuration, and upgrade of Epic applications and components.
• Provide go-live and rollout support, ensuring smooth adoption of new systems.
• Partner with clinicians, business users, and IT teams to analyze workflows, gather requirements, and design optimal solutions.
• Translate user requirements into system specifications and coordinate modifications with internal teams or vendors.
• Develop and execute test plans for new systems, upgrades, and modifications; document outcomes thoroughly.
• Deliver application implementation, troubleshooting, and ongoing support.
• Participate in technical integrations and interface builds.
• Create and maintain accurate documentation, training materials, and user guides.
• Design and run database queries and reports using reporting tools.
• Mentor and support junior analysts, fostering team growth and knowledge sharing.
• Provide day-to-day operational support, proactive monitoring, and recommend process improvements.
• Participate in a 24/7 on-call rotation for user support.
• Offer on-site support at Montefiore hospitals and affiliates as needed.

Required Qualifications

• Bachelor's degree or equivalent experience.
• Epic certification in Dorothy or Dorothy Revenue Cycle (Epic Home Health Billing).
  • Epic Hospital Billing certification will also be considered.
  • Epic Claims certification strongly preferred.
• 5+ years of clinical or business experience in healthcare IT.
• Proven expertise in application/system implementation, troubleshooting, testing, and support.
• Strong proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Visio).
• Demonstrated project management, analytical, and problem-solving skills.
• Excellent communication, presentation, and interpersonal abilities.
• Highly organized with strong documentation and follow-up skills.
• Ability to adapt in a fast-paced, evolving environment with competing priorities.
• Must meet all requirements for Epic certification as a condition of employment.

Preferred Qualifications

• Experience with Dorothy Mobile.
• Dual Epic certification in Revenue Cycle and Clinical.
• Programming or other technical skills.