CRM Business Analyst II

Build Your Future Here:

Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well, you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals.

Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation has donated over $8 million to local organizations since its inception in 2003.

We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank:

• American Banker Best Banks to Work For in 2021, 2022, 2023, and 2024
• Top Workplaces USA national award in 2022, 2023, 2024 and 2025
• Newsweek's America's Best Banks 2023 and 2024
• Newsweek's America's Greatest Workplaces 2024 and 2025
• Forbes America's Best Banks 2024 and 2025
• Forbes Best-in-State Banks 2020, 2021 and 2025

At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation, and holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/

Job Purpose:

The Business Analyst II serves as a key liaison between business stakeholders and technical teams, responsible for eliciting, analyzing, and documenting detailed requirements. This role drives process improvements, facilitates stakeholder collaboration, and supports solution design and implementation. The Business Analyst II is expected to work independently, manage priorities across projects, and contribute to strategic business initiatives by translating complex needs into actionable plans.

Job Duties:

• Lead requirement gathering sessions and interview stakeholders.
• Analyze business processes, identify inefficiencies, and propose improvements.
• Translate business requirements into functional specifications.
• Perform advanced data analysis, work with data models, dashboards, and metrics.
• Create process flows, wireframes, and user stories to support solution design.
• Facilitate stakeholder collaboration and communication across business and technical teams.
• Contribute to strategic initiatives by aligning solutions with business objectives.
• Support user acceptance testing (UAT) and ensure deliverables meet business needs.
• Ensure adherence to business analysis best practices, documentation, and traceability
• Will perform special projects as assigned.

Education, Job Skills and Qualifications:

• Bachelor's degree in business, information systems, finance, or a related field.
• 2-5 years of business analysis experience (1-3 years in financial services preferred).
• Business Analyst certifications preferred.
• Strong ability to gather, analyze, and document business and functional requirements.
• Proficiency in project management methodologies (Agile, Waterfall).
• Experience with requirements and collaboration tools.
• Knowledge of business process modeling and improvement techniques.
• Strong data analysis skills; ability to query and interpret data.
• Understanding of software development life cycle (SDLC) and project management life cycle (PMLC).
• Strong written and verbal communication skills with the ability to translate complex business needs into technical requirements.
• Ability to collaborate with cross-functional teams, including technical and business resources.
• Strong organizational and time management skills.
• Team player.
• Valid driver's license.
• Travel required based on business needs.

Basic Qualifications:

• Bachelor's degree in business, information systems, finance, or a related field.
• 2-5 years of business analysis experience.
• Valid driver's license.
• Travel required based on business needs.

Equal Opportunity Employer M/F/Disabled/Vet;
If you are unable to complete this application due to a disability, contact humanresources@pebo.com to ask for an accommodation, alternative application process, or other inquiries.