Sales Support Associate

HOURS: Monday - Friday; 8:00am-5:00pm

REPORTS TO: Sales Support Team Manager

FLSA STATUS: Non-Exempt

Pre-employment Screening: Background Check, Education Verification, References, Drug Test

WORK FROM HOME STATUS: Eligible

After a period of in-person training and time working onsite with your team, this role has the option to work remotely (in WI only at this time). In general, this timeframe tends to be 4-6 weeks. Note that there will be situations when someone may choose or be asked to return onsite which would be coordinated and scheduled in advance.

As a sales support associate, you'll make the 4imprint brand come alive and interact with our customers throughout the day by providing them with the most remarkable service they've ever had!

In this role you will be ensuring product samples get in the hand of customers and prospective customers for review, both by specific item requests and make strong, relatable product suggestions based on the customer's comments, previous order/sample history and considering their type of business. You will be a friendly voice to customers as a reminder on pending art proof approvals and will handle emails from customers regarding their recent sample request, assisting them in their purchasing decisions.

Here's what a typical day might look like. Other duties may be assigned.

• Demonstrate the eight core principles that guide every 4imprint teammate on a daily basis: Honesty, Curiosity, Collaboration, Flexibility, Accountability, Empathy, Positive Attitude, Humility.
• Provide fast-paced, high-volume data entry to process sample requests for customer review, so they can try before they buy with our free samples.
• Review customer's response to a weekly Blue Box invitation making sound decisions on what samples to send the customer to create their custom Blue Box experience.
• Facilitate shipment of samples from both our sample warehouse inventory or direct from our suppliers to the US and Canada with accuracy and attention to detail.
• Assist in an hourly art proof follow-up task in order to reach out to customers via phone in a timely manner with a gentle, yet important reminder of a pending art proof approval for orders that are scheduled for production but awaiting their art approval.
• Attend to the customer's emails in reply to their recent sample request or customer inquiry questions and act as needed. Examples of, but not limited to, are: provide tracking, answer product-related questions, make additional product suggestions, send additional samples.
• Identify opportunities for quotes/orders and where we may provide additional customer care. Then forward those emails for review and assignment, as needed.
• Send prompt and professional email communications.
• Maintain a current understanding of product trends, new items and best sellers.
• Responsible for meeting and maintaining performance objectives and goals.
• Participate in training classes and actively seek professional development.
• Assist in other support projects as assigned.

You might be a fit for this position if you are:

• Friendly, tactful and professional in your communications on the phone, in person and in e-mail.
• A multi-tasker who is ready to act in any situation.
• Someone who thrives in a volume-oriented, repetitive environment.
• Organized and focused on the details that matter.
• Able to identify opportunities to improve the processes of the position.

Required education/skills/experience:

• High school diploma or equivalent.
• 0-1 year sales/customer service experience preferred.
• Minimum typing speed of 45 wpm preferred.
• Proficiency in data entry, MS Word, Excel, and Microsoft Outlook.
• Please refer to the physical requirements form for details on the physical requirements of this role.

Work Environment:

An individual in this position must be able to successfully perform the essential duties, responsibilities, and physical demands listed in this job description.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodation(s) will be made to enable individuals to perform the essential functions.

• Regular and predictable attendance.
• Ability to effectively communicate with others (verbally and in writing).
• Ability to enter data.
• Work will be performed at 4imprint, Oshkosh offices.

H-1B or other work authorization visa sponsorship is not offered for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.

The following five drugs or classes of drugs will be tested for: 1) Marijuana (THC) 2) Cocaine Metabolites 3) Phencyclidine 4) Amphetamines (Class) 5) Opiate Metabolites.

4imprint has a drug-free workplace policy.

Equal opportunity employer, including veterans and individuals with disabilities.