Materials Associate / Customer Service

22nd Century Technologies, Inc.
Pay Rate: $16-$18/hr. on W2
United States, Kansas, Lenexa
Oct 27, 2025
Job Title: Materials Associate / Customer Service Location with zip code: Lenexa, KS 66219 Duration: 6+ months Shift Timing (Day/ Evening/ Night: 07:00am-3:30pm Pay Rate: $16-$18/hr. on W2 Job Description: The CSR Materials Administrator is responsible for the safe handling and processing of aircraft materials and parts as required, regulatory requirements, and best practices. Role & Responsibilities: Process daily incoming goods and returns into Repair Center database and ERP systems. Identify log and track items that can't be inducted due to any discrepancies, paperwork, part number, serial number, RO's, missing in JDE etc. Communicate and coordinate with the internal and external customer for product returns/repair and receiving issues. Maintains delivery records for received products. Manage RAI activity, including communication and logging of AWBs and dates. Provide daily report-out of key metrics (grief units in house, units added, units cleared, top 5 customers, etc.). Partner with CS order administration focal to minimize units in grief and expedite clearance. Control and identification of units in grief. Additional tasks/ duties as assigned by logistics Manager. Daily cleaning organizing and general housekeeping of your own work area. File or scan file all related paperwork to process or close out repairs. Maintain/process paperwork and files per established company procedure. Establish and maintain effective working relationships and communications with customers, other employees, supervisors and managers. Maintains safe work environment according to all department procedures, federal and state regulations. Preferred Qualifications: Detail-Oriented. Strong computer skills, Strong Attention to detail, Accuracy with data entry, and an aptitude for organization. Strong communication skills. Excel, Outlook experience required; PowerPoint, Teams experience strongly preferred. Able to collaborate with customer service representatives, receiving/shipping personnel, and MRO leadership. Prior experience working in materials or customer service role. Basic Qualifications: HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 2 years of relevant experience OR In the absence of a HS diploma, GED or AA/AS degree, 4 years of relevant experience is required. Ability to multi-task, prioritizes, and manage time effectively. Must be authorized to work in the U.S. without sponsorship.