Customer Service Representative II

Make your mark at the world's largest HVAC company

Daikin Applied is seeking a Temporary Customer Service Parts Order Management person who will work to achieve world class Customer Service within a team environment by answering customer requests in a timely fashion, processing orders efficiently and managing customer complaints to resolution while providing customers with an unrivaled experience. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: Hybrid, Plymouth, MN

What you will do:

• Fields incoming customer requests in Salesforce in a timely manner to assure efficiency in resolution.
• Ensures that order processing is accurate and timely.
• Acts as customer contact regarding pricing, lead time, and shipping questions.
• Manages emergency requests for high priority situations.
• Recommends corrective actions to resolve customer complaints.
• Work cross-functionally with other teams to resolve issues and manage requests.
• Handles various special projects as assigned by manager
• Creates and assists in process documentation

What's in it for you:

• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Minimum Qualifications:

• High School Diploma or GED
• 2+ years of customer service experience
• This is a 6 month contract position to start in November
• 1 + year of Salesforce experience
• Work visa sponsorship is not available for this position

The typical hourly rate for this position ranges from$21.35 - $32.99 per hour in MN. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

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