Invoice Administrator

Invoice Administrator

Build an Aviation Career You're Proud Of

Your work ties us all together, helping our teams function and operate. Experience opportunities to learn and be a part of an organization that has your back. And with competitive compensation and total rewards, you'll also enjoy our great perks.

As an Invoice Administrator, you'll be accountable for reviewing work orders and creating invoices, credit memos, and other similar documentation. This position is primarily responsible for preparing and issuing invoices to our customers. The position requires strong attention to detail, an intense focus on customer satisfaction, the ability to identify opportunities for process improvement, and the ability to implement changes in a timely and organized manner.

What you'll do:

• Resolve work order and invoice issues by interfacing, researching, and coordinating with Supply Chain, Accounts Payable, Customer Support, and Work Order Administration Center.
• Prepare and analyze preliminary invoices.
• Work with Customer Project Managers to collect documentation required to process invoices and to resolve invoice collection issues.
• Review supporting documents to confirm accuracy of invoices.
• Send invoices to customers through various channels (mail, email, customer portals).
• Investigates and resolves customer questions; follows up to ensure resolution.
• Research and processes additional billings and credit memos to original invoices.

• Work with Customer Project Manager to properly apply guidelines and pricing in accordance with OEM and warranty coverage programs.

• Maintain billing work order files per document retention policies.
• Communicate metrics and information related to invoicing (status, unresolved issues, billing days, etc.) to management team.
• May perform other duties as required.

Position Requirements:

• Minimum of 3 years' experience in a finance, accounting, billing or administrative/clerical business environment.
• Professional experience creating invoices, credit memos, and reviewing work orders.
• Proficiency in Microsoft Office Suite, with extensive experience and proficiency with Excel, including Pivot Tables.
• Must be authorized to work in the US, without sponsorship.
• High School Diploma or GED equivalent.
• Must be available to work 7am-4pm, Monday-Friday, with regular overtime each week and occasional Saturdays as required to meet business deadlines.

Preferred Characteristics:

• Two years of post-secondary education in accounting or related field, with coursework with Business/Accounting emphasis.
• Proficient typing skills (at least 40 WPM).
• Strong detail orientation, math skills, analytical skills, organization skills, good interpersonal skills, oral and written communication skills.
• Ability to utilize a calculator, computer keyboard, and telephone is essential.
• Able to maintain confidentiality regarding customer, client, and employee information.
• Positive attitude and willingness to learn.
• Ability to follow and execute standard operating procedures and departmental guidelines.
• Be highly organized and have a history of multi-tasking and achieving results, including an ability to balance multiple tasks within deadlines.
• Experience with an AS400, Oracle, RPA systems.

Benefits that make life better:

• Comprehensive Healthcare
• 401(k) with 100% company match up to 5%, vested immediately.
• Paid Time Off
• Quarterly Bonus opportunities
• Health- & Dependent Care Flexible Spending Accounts
• Short- & Long-Term Disability
• Life & AD&D Insurance
• Tuition Reimbursement

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