Fraud Process Analyst

About the role/team:

The Fraud/Risk QA Analyst is responsible for reviewing, assessing, and evaluating the quality of fraud alert management, process, risk management and reporting. This role requires the ability to analyze completed work in alignment with regulatory, compliance and contractual requirements. Fraud/Risk QA Analysts are accountable for evaluating work items and processes independently. Fraud/Risk QA Analysts assist with identifying root causes for problems and to make recommendations for remediation of items across the customer lifecycle including upstream and downstream causes and implications.

How you will make an impact:
* Responsible for conducting post-completion assessments of investigations and reviewing data for quality. Ensures the accuracy and completeness of alert processing and documentation.
* Exercises sound judgment and decision making while reviewing completed detection alerts and investigations of simple to high complexity. Documents findings appropriately and in alignment with quality goals and KPIs.
* Delivers work independently and in accordance with established procedures and guidelines. Refers issues to the appropriate parties through defined channels of escalation as needed.
* Achieves SME level knowledge of the customer fraud lifecycle and WEX programs and products.
* Effectively manages an assigned caseload of quality review and problem solving tracks of work. Provides feedback and recommendations to internal stakeholders, recognizes what needs to be done to mitigate quality issues and demonstrates flexibility and responsiveness to meet deadlines independently.
* Participates in discussions of an escalated nature regarding resolution assistance or understanding of findings. Helps solve 'what went wrong'.
* Provides responses to questions to support organizational changes. Supports the implementation of procedural and technology change and acts as a team player in all interactions.
* Exceed established Key Performance Indicators and Service Level Agreements on a constant basis.
These statements are intended to describe the general nature and level of work being performed rather than give an exhaustive list of all duties and responsibilities.

Experience you will bring: