Mental Health Counselor

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This position provides voluntary mental healthcare to current participants and/or Denver residents 18 years of age and older. This includes assessment/consultation, therapy, creating/facilitating psychoeducation groups, therapeutic groups, and referrals. Services may be provided on a walk-in, call-in, or appointment basis. Mental health services will be delivered to participants during business hours, in-person at company-defined locations, and/or via telehealth (HIPAA-compliant phone or video).

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Provide assessment, consultation, brief intervention and/or referrals to community providers for participants both on a walk-in and appointment basis.
• Facilitate voluntary 1:1 counseling for individuals who express interest in mental health care. Counseling services are provided virtually (by phone and/or HIPAA compliant video), at ServiceSource offices, or at different locations around the Denver Metro Area.
• Maintain accurate and timely clinical documentation using SOAP or DAP notes, ensuring Health Insurance Portability and Accountability Act (HIPAA) compliance.
• Provide direct intervention and referral to clients experiencing mental health crises during normally scheduled hours within the professional's scope of practice
• May facilitate or co-facilitate groups for up to 10 individuals including topics such as addiction recovery, psychoeducation, life skills and others
• Perform other responsibilities as assigned.

Additional Responsibilities

• Achieve or maintain active mental health professional licensure within the state of Colorado.
• Maintain malpractice insurance with appropriate state and federal agencies.
• If unlicensed, or practicing under supervision, achieve independent level mental health licensure including but not limited to Licensed Clinical Social Worker or Licensed Professional Counselor.
• Conduct outreach internally and with partner agencies, as appropriate, to ensure company services are fully utilized.
• Provide support and consultation to Bayaud staff serving clients with mental health challenges.
• Coordination with outside mental health agencies will be required to establish referral partnerships and "warm handoff" program participant discharge.
• Offer referrals to company internal services as well as external community partners on an as-needed basis to support participants in meeting their own needs.
• Minimal facilitation and development of general company staff group training on mental health, addiction, or other appropriate services.
• Maintain timely and accurate data entry into participant database and others as appropriate.
• Participate in team meetings and conferences/meetings as appropriate.
• Engage in ongoing professional development to obtain or maintain licensure.
• Other duties, as assigned, within the scope of licensure and experience.

Qualifications: Education, Experience, and Certification(s)

• EDUCATION: Master's degree in psychology, Social Work or a related field required along with a minimum of 1-year direct experience serving vulnerable populations and facilitating groups.
• LANGUAGE: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with individuals and before groups of customers or employees of organization.
• MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply basic concepts of algebra and geometry.
• REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Knowledge, Skills, and Abilities

• Excellent communication skills (written and verbal), grammar, and reasoning skills.
• Good understanding of Trauma Informed Care.
• Committed to social justice.
• Cultural competency and humility.
• Flexibility and willingness to meet participant and program needs as they arise.
• Adherence to the National Association of Social Workers (NASW) Code of Ethics, the American Counseling Association Code of Ethics or equivalent depending on licensure.
• Ability to handle confidential and sensitive information without breach.
• Master's degree in psychology, mental health counseling, social work, or related field.
• Desire to obtain independent Colorado Mental Health licensure.
• Or independently licensed in Colorado, including but not limited to one of the following credentials: Licensed Clinical Social Worker, Licensed Professional Counselor.
• In addition to above credentials, experience working with clients with substance use is preferred.
• Bilingual Spanish/English preferred.
• Ability to practice self and community care regularly.
• Excellent Microsoft 365 skills, especially Excel, Outlook, Word, and SharePoint.
• Excellent communication skills (written and verbal), grammar, and reasoning abilities.
• Strong understanding of Trauma Informed Care principles.
• Demonstrated commitment to social justice.
• Cultural competency and humility in working with diverse populations.
• Flexibility and willingness to adapt to participant and program needs as they arise.
• Adherence to professional ethical standards such as the NASW or ACA Code of Ethics, depending on licensure.
• Ability to manage confidential and sensitive information responsibly.
• Regular practice of self-care and contribution to community care.
• Proficiency in Microsoft Office applications, especially Excel, Outlook, Word, and SharePoint.
• Ability to read, interpret, and apply written instructions; perform mathematical calculations; and solve practical problems using various forms of instruction.

Safety and Health Responsibilities

ServiceSource is committed to providing and maintaining a safe, secure and healthy work environment for all employees, persons-served, volunteers and visitors. As part of this commitment, ServiceSource has developed safety, security and occupational health policies, practices, guides and standards. With this understanding, all employees are required to:

• Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws.
• Adhere to all corporate and local safety plans, policies, practices and standards.
• Be aware of and follow all safety rules of your work site.
• Report any unsafe conditions or accidents to your supervisor.
• Practice standard precautions (formerly universal precautions) always.
• Participate in mandatory or available safety training.

Supervision Received

Close Supervision: The incumbent is assigned duties according to specified procedure and receives detailed instructions. Work is checked frequently.

Supervision: The incumbent performs a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments.

General Supervision: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

Direction: This incumbent establishes methods and procedures for attaining specific goals and objectives and receives guidance in terms of broad goals. Only the final results of work are typically reviewed.

General Direction: The incumbent exercises wide latitude in determining objectives and approaches to critical assignments.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to sit, talk, and hear. The employee is regularly required to reach with hands and arms. The employee is required to stand and walk. The employee is required to lift, place, or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While in the ServiceSource office setting, the work environment is usually quiet. While visiting employer worksites in the community, noise level and weather/temperature conditions may vary.

What We Offer - for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information