System Support Specialist II

System Support Specialist II

• Hourly range $20.00 -$24.00 depending on experience.

Toshiba America Business Solutions, a leader in digital technology, is seeking a Systems Support Specialist II supporting Toshiba clients in our Jacksonville, FL office. Toshiba is an industry leader in equipment, digital displays, document security, and software solutions that keep businesses running brilliantly and efficiently.

Our people bring innovative, real-world solutions for our client's print management needs; we help cut costs, secure documents and reduce the environmental footprint. We are a growing, dynamic organization that has a need for individuals who are driven to contribute their professional best.

Summary: Troubleshoot and resolve systems support problems (remotely and onsite) Provide complex systems support including but not limited to networks, interface, connectivity, adding workstations, installations and upgrades. Provide support and training to customers and other instructional use information. Seen as a Technical expert.

Responsibilities

• IT Help Desk Support-Troubleshoot and resolve systems support problems (remotely and onsite) Provide moderately complex systems support including but not limited to networks, interfaces, connectivity, adding workstations, installations and upgrades. Provide support and training to customers and other instructional use information.
• Gather call information in order to identify root cause analysis of the problem. Troubleshoot and resolve systems problems in most efficient and cost-effective manner.
• Monitor systems regularly to accept and/or reject network site surveys present and take appropriate action. Perform confirmation tests as directed. Document findings as identified and advise management of problematic areas.
• Work with customers to resolve technical issues. Interface heavily with customer's IT personnel. Advise customers on possible solutions as required. Escalate problems that are not resolved according to department escalation process.
• Provide guidance to less senior support specialists or Technicians remotely or in the field.
• Ensure all related parties are aware of new information or data releases in providing effective and efficient service for customers.
• Knowledgeable of current technology, through reading and formal training, webinars and research. Complete required Company training as assigned.
• Prepare and submit all required paperwork in an accurate and timely manner. Perform other related duties as assigned.
• Position responsibilities include assisting in the deployment of software -projects include pre-sale/active and post-sale projects.

Qualifications

• High School Diploma or Equivalent.
• Minimum 3 years demonstrated experience in a combination of the following areas: networking systems, systems support, interfaces, connectivity, and related software.
• Knowledgeable in the hardware and software industry.
• Comfortable with installation and upgrades to network systems/equipment.
• Proficient in Print Servers. LAN/WAN and Networking technologies.
• Minimum of 1 year working knowledge on deployment and troubleshooting of print-related activities on Microsoft Windows and Mac OS.
• Proficient in MFP technologies, including deployment/servicing/and maintenance.
• Working knowledge of Toshiba MFP Platforms including e-bridge,EBX, and EBN technologies.
• Preferred candidates should have an aptitude for print management, and advanced scanning solutions with experience in the deployment and troubleshooting of these types of solutions.
• Multi project-oriented and the ability to work in a fast-paced team environment-project coordination skills a plus.
• Must have demonstrated knowledge of MS Office Suite Software, internet software, analyzing and interpreting technical procedures, and troubleshooting customer issues.
• Must be customer service-oriented with good communication skills.
• Valid Driver's License

Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• Pet Insurance
• 401(k) plan
• Company provided life insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email Accommodationrequest@tabs.toshiba.com to request an accommodation.