Intake Worker II

For 130 years, The Salvation Army of Dane County has offered spiritual ministry, social services, and youth programs to thousands of Dane County residents, without discrimination. We currently serve the most vulnerable members of our community through a wide range of programs, as well as extensive case management services. While we strive to provide compassionate care and a primary goal of all of our programs and services is to improve the life skills and circumstances of those we serve. If you want to help make a difference by serving your community and helping those in need, apply now!

The Intake Worker II for Dane County will provide oversight and coordination of all clients, intake staff, volunteers, and activities.

About the role:

• Manages, coordinates, and oversees all shift operations, taking appropriate action to facilitate efficient operation involving program participants, staff, property and supportive services.
  
  
• Adjusts shelter advocate schedules.
• Trains and assists staff and volunteers regarding policies, procedures and record keeping.
• Provide input to management on shelter advocate performance.
• Conducts intake interviews for new shelter residents.
• Monitors room assignments and distributes basic necessities.
• Provides necessary supervision of shelter and residents, assuring that rules and policies are being followed.
• Assist with client needs, refer to case manager as appropriate.
• Provide de-escalation and crisis response.
• Answers telephone calls, taking messages when appropriate.
• Maintain cleanliness of shelter common areas.
• Assist with food service preparations and serving.
• Ensures shift is documented according to procedures.
• Performs room inspections.
• Supervises volunteers, when assigned.

Education: High school diploma or equivalent; Associates degree preferred

Experience:

• Two years' experience in Human Services desired, with one year of experience working with the homeless population.
• Management experience helpful.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.