Director, AI Monitoring and Observability

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

Salesforce is seeking a Director, AI Monitoring and Observability to lead the implementation, monitoring, and governance of Salesforce's enterprise AI models. This critical role will ensure that our Generative AI models and enterprise AI systems are built and deployed on a platform that enables continuous monitoring and adjustment. You will drive the creation of model monitoring and alerting systems that balance innovation with responsibility, helping Salesforce lead the industry in trustworthy AI adoption.

Key Responsibilities

• Partner with the central Responsible AI team to understand the ethics and responsible AI guidelines and translate them into technical requirements for the AI Platform and Model Development.

• Lead the implementation, monitoring, and governance of AI models specifically for Salesforce's NextGen AI/ML platform, which hosts all enterprise-wide, internal-facing AI models

• Guide data science and engineering teams on the required technical capabilities for continuous model monitoring and effective governance.

• Partner with the Responsible AI team to translate responsible AI guidelines and ethical considerations into actionable technical designs and implement scalable governance processes for the internal platform.

• Develop and maintain monitoring capabilities to proactively measure model drift and manage the processes for continuous model updates.

• Monitor internal data pipelines to detect shifting underlying data sets that could lead to unexpected model outcomes or outputs.

• Drive the operationalization of monitoring and alerting systems to ensure the highest standards to understand the AI model impacts and provide transparency to the organization.

• Contribute to the development of Salesforce's broader AI product strategy, ensuring trust and transparency is embedded into product and agentic innovation.

What We're Looking For

• Expertise in AI model development, monitoring, and governance within large-scale organizations.

• Advanced degree (Master's or Ph.D.) in Engineering, Computer Science, Data Science or a related field with a focus on technology governance

• Minimum of 7+ years of experience in data science, engineering, technology governance, or a related discipline.

• Proven ability to translate complex data governance challenges into actionable technical designs and processes.

• Demonstrated success in building and operationalizing AI governance systems and platforms at scale.

• Exceptional communication and stakeholder engagement skills, with the ability to collaborate across technical and non-technical teams.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.