Endpoint Technician I

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Methuen
5 Branch Street (Show on map)
Oct 20, 2025
Responsible for managing and supporting a wide range of technical systems and equipment. Duties include transporting and setting up technical equipment and maintaining inventory. Also responsible for managing systems to ensure secure and efficient operations, providing technical support and troubleshooting, and offering technical guidance to peers to minimize disruptions and maintain productivity. Essential Functions -Provide break/fix technical support services for networked and stand-alone computing equipment. -Transport, set up, install, and decommission systems. -Provide operational support by accessing software, monitoring system jobs, and responding to peripheral hardware errors and stoppages. -Operate systems to input, process, and retrieve data as part of daily operations. -Respond to support requests via phone, email, ticketing systems, and instant messaging platforms. -Deliver timely and effective technical support and customer service to internal users, resolving routine hardware, software, and system-related issues. -Collaborate with subject matter experts and escalate issues as necessary using ITIL leading practices. -Document issues and resolutions clearly and accurately for ongoing knowledge base development and process improvement. High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred Can this role accept experience in lieu of a degree? Yes Experience in customer service and IT support, including hardware and software troubleshooting 1-2 years preferred and Experience in support or related technical field 0-1 year preferred Skills For Success Proficient working knowledge of associated technical systems and software. Proficiency with associated technical systems and software. Solid experience with Microsoft Windows operating systems. Excellent troubleshooting and problem-solving abilities across IT environments. Proficient written and verbal communication skills. Outstanding customer service, interpersonal, and organizational skills. Demonstrated ability to multi task, prioritize, and manage competing work demands. Creative, detail-oriented, and adaptable in fast-paced technical environments Working Model This position is fully on-site Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.