New

Princpl Clin Content Spec Epic

Children's National Medical Center
United States, Maryland, Silver Spring
801 Roeder Rd #300 (Show on map)
Oct 17, 2025
Description The Principal Clinical Content Specialist plays a key role in the creation and governance of workflows and evidence-based tools within the Epic electronic health record that enhance patient care quality, safety, and efficiency. In this role, you will collaborate with clinical, operational, and technical stakeholders to drive the development and continuous improvement of clinical content aligned with organizational policies, regulatory standards, and best practices. You will ensure that clinical content - such as order sets and care pathways, documentation templates, population health tools, patient screeners and education materials, alerts and other clinical decision support tools - are both meaningful and impactful. In close partnership with clinical informatics and Epic analyst teams, you will help design and optimize the EHR to support clinicians at the point of care and improve the overall patient and family experience. Join us in making a lasting impact and help our patients Grow Up Stronger. Qualifications Minimum Education Bachelor's Degree Degree in clinical or technology relevant area (e.g. public health, research, health care administration, bioinformatics, engineering, or related field). (Required) Master's Degree Degree in clinical or technology relevant area (e.g. public health, research, health care administration, bioinformatics, engineering, or related field). (Required) Minimum Work Experience 10 years At least 10 years of related work experience, such as project management, information technology, quality assurance, process improvement, education, or communications. (Required) 5 years At least 5 years of health care delivery, health care operations, public health, or health information technology work experience. Experience with Epic EHR advantageous. (Required) Required Skills/Knowledge Leadership: Emerging ability to lead and inspire disparate stakeholders and align end users to achieve organizational goals. Management: Skilled in developing high-performing teams, fostering a supportive and inclusive culture, promoting trust and transparency, and adhering to health care regulations and organizational policies and procedures. Communication: Excellent presentation and communication skills, adept at conveying complex technical concepts to non-technical audiences and translating clinical and operational requirements to technical audiences. Interpersonal: Ability to work collaboratively in cross-functional teams and build strong relationships with clinical, operational, administrative, and technical stakeholders and leaders across clinical departments and business units. Project Management: Strong project management skills, capable of handling multiple initiatives simultaneously, including overseeing successful and fast-paced implementations of enterprise software including the electronic health record (EHR). Technical: Strong expertise in health information technology, including electronic health records and related systems. Familiarity with cross-venue clinical workflows and health care operations, including revenue cycle, analytics, and other business processes. Knowledge of quality improvement and process improvement methodologies and health information and health care regulations and laws. Proficiency in user-centered design principles, human factors engineering, usability testing, and software development life cycle. Committed: Unwavering dedication to the vision for enterprise Information Services in service of our mission and core values. Collaborative: Strong team player with a collaborative approach to problem-solving and leadership. Innovative: Ability to think creatively and develop forward-thinking training solutions and models. Adaptable: Flexible and able to navigate complex and rapidly changing priorities and environments. Empathetic: Understanding of challenges faced by healthcare professionals and staff and commitment to supporting their success. Required Licenses and Certifications This position requires that the appropriate Epic certification be successfully obtained and maintained for the assigned area of responsibility within 6 weeks of completing training, if not obtained prior to hire. 180 Days (Required) Functional Accountabilities Clinical Content Management Oversees enterprise-wide clinical content initiatives, ensuring cross-functional coordination and scalability. Defines content standards, versioning practices, and operational frameworks for content governance. Provides leadership and oversight to clinical content and informatics team members, ensuring effective workload distribution, prioritization of initiatives, and timely completion of deliverables. Collaborates across interdisciplinary teams and enterprise workgroups to drive clinical system optimization, enhance workflows, and support strategic initiatives across the care continuum. Sets strategic vision for Epic clinical content in alignment with institutional goals, regulatory frameworks, and care model redesign. Integrates insights from user behavior, data analytics, safety events, and system performance into strategic planning. Coaches and mentors across the clinical content and informatics teams; builds capacity and knowledge across the enterprise. System Build and Maintenance Leads the design, build, testing, validation, and maintenance of clinical content within Epic and related systems, ensuring integrity, efficiency, and alignment with clinical best practices and organizational goals. Manages and executes Epic software updates, optimizations, and upgrades, including clinical content assessment, documentation, testing, and go-live coordination. Ensures compliance with change management protocols, documentation standards, and organizational policies, maintaining accuracy, transparency, and regulatory alignment. Independently manages and leads clinical informatics projects, taking ownership of deliverables, driving innovation, and collaborating with leadership to achieve strategic outcomes. Champions user experience and change management, partnering with the training team to develop comprehensive support plans, training strategies, and documentation to ensure smooth transitions and system adoption. Develops and maintains deep expertise in Epic functionality, clinical workflows, and integration points, acting as a mentor to junior clinical content specialists and advising senior clinical and informatics leadership on Epic capabilities, risks, and opportunities. Customer Service Excellence Conducts proactive rounding and relationship-building with clinical teams to gather feedback, identify improvement opportunities, and ensure alignment between system design and frontline needs. Provides advanced support for clinical content and system issues, leading root cause analysis and resolution of complex challenges that impact clinical care and documentation. Monitors team performance and turnaround times for clinical content development, service requests, and issue resolution, ensuring alignment with clinical operations and service level expectations. Serves as a trusted clinical content advisor to service lines, departments, and executive stakeholders, offering strategic insight into system capabilities, clinical content design, and evidence-based best practices. Organizational Support Oversees regulatory readiness and ensures Epic content supports compliance, quality and safety, and patient family experience. Leads innovation in clinical decision support, care coordination, education and communication tools. Presents and publishes clinical content best practices, clinical informatics experiences, and quality improvement findings. Anticipates long-term needs and trends, translating them into actionable system enhancements. Represents the organization in external Epic communities and collaboratives. Organizational Accountabilities Organizational Accountabilities (Staff) Organizational Commitment/Identification Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication Demonstrate collaborative and respectful behavior Partner with all team members to achieve goals Receptive to others' ideas and opinions Performance Improvement/Problem-solving Contribute to a positive work environment Demonstrate flexibility and willingness to change Identify opportunities to improve clinical and administrative processes Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility Use resources efficiently Search for less costly ways of doing things Safety Speak up when team members appear to exhibit unsafe behavior or performance Continuously validate and verify information needed for decision making or documentation Stop in the face of uncertainty and takes time to resolve the situation Demonstrate accurate, clear and timely verbal and written communication Actively promote safety for patients, families, visitors and co-workers Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Primary Location : Maryland-Silver Spring Work Locations : Inventa Towers 1 Inventa Place Silver Spring 20910 Job : Information Technology Organization : Operations Position Status : R (Regular) - FT - Full-Time Shift : Day Work Schedule : 8-5 Job Posting : Oct 16, 2025, 10:31:50 PM Full-Time Salary Range : 128452 - 214087