Senior Information Technology (IT) Manager - Fort Worth and Mid-cities, Tx

The US Oncology Network is seeking a strategic and technical Senior Information Technology (IT) Manager to join our team at Texas Oncology. This position will support the Fort Worth and MidCities locations. (Arlington, Bedford, Grapvine, Hurst, Irving, Keller, Mansfield, and Southlake) locations.

As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 300+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today-at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories." in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

The US Oncology Network is one of the nation's largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.

Why work for us?

Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.

Join a Team That Invests in Your Future

At Texas Oncology, we recognize the long-term impact of our people and are committed to rewarding performance and potential. That's why select roles may be eligible to participate in our Long-Term Incentive Plan (LTIP): an incentive program designed to attract, retain, and reward top talent.

What is the Long-Term Incentive Plan (LTIP)?

Long-Term Incentive Plan (LTIP): is an incentive program that typically vests over a three-year period and is tied to both individual performance and the operational success of Texas Oncology. Awards are discretionary and based on your position, performance, and potential for future career growth at Texas Oncology. Awards are reviewed and approved during the annual compensation review. LTIP awards are subject to your continued employment through the award payment date, and are governed by the written terms and conditions of the LTIP document.

What does the Senior Information Technology (IT) Manager do?

Provides service and support to ensure efficient, appropriate maintenance and administration of company's client server system. Typically in a practice with a minimum of 35 physicians and/or 15 locations. Participates in needs assessment, product evaluation, policies and procedure development, curriculum design and development, security administration, implementation planning, conversion planning and verification, vendor liaison activities and user satisfaction assessment. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

The essential duties and responsibilities:

• Responsible for support organization over a large population of users across multiple sites and markets:

  • Recruits, develops, and supervises technical staff of 3-10 technical professionals. Provides recurring feedback to team members including annual reviews per US Oncology practices.
  • Plans technical staff coverage for the in scope locations to ensure support levels.
  • Maintaining all on-site computer equipment including personal computers, servers, terminals and printers.
  • Technical leader and example for team in performing installation and upgrades on Windows Servers and PCs, peripherals such as modems, video card, CD-ROM, network printers and tape drives. Reviews and recommends purchases and/or upgrades on various hardware and software components in alignment with US Oncology IT policies and standards.
  • Exhibits advanced end user IT support and troubleshooting skills for questions and system problems. Provides advanced user IT support as needed when required. Handles escalations toward other support teams and owns the outcomes.
  • Installing and supporting specified software packages such as operating systems, word processing, or spreadsheet programs into computers.
  • Maintains all warranty records for local computer equipment.
  • Maintains all fax and modem lines including expediting phone system repairs and/or updates in coordination with corporate telecommunication.
• Versed in foundation concepts of ITIL; handles change management for in scope markets and technical staff; monitors service levels and manages to targets.
• Works closely with US Oncology corporate Information Technology groups on setting and enforcing standards, policy and procedures development, security administration, implementing and upgrading hardware and standards, and monitoring/troubleshooting production equipment.
• Responsible for the PC lifecycle for in scope sites including but not limited to: planning replacements, proposing budget, ordering, receiving, updating asset management system, installation, ongoing maintenance, planning for retirement, system retirement and certified asset disposal
• Evaluates current and future data processing requirements as related to existing processor and communications hardware; coordinates all aspects of evaluation, procurement and installations of system hardware.
• Coordinates corporate implementations providing local technical assistance on office moves, new site implementations, and office expansions.
• Develops detailed Project Plans and coordinates major projects involving Information System and construction.
• Responsible for market level support of clinical specialty systems including but not limited to LAB, Radiation, EMR, and others; coordination with vendors and other internal support teams; ongoing updating of the application; creating, updating, and troubleshooting of data interfaces.

The ideal candidate for the position will have the following background and experience:

• Bachelor's degree in Computer Science, MIS or related field
  

  Or

  Associate's Degree + four (4) years of related work experience

  Or

  High School diploma or equivalent and eight (8) years of related work experience

• Minimum seven (7) years of systems operations and PC environment systems experience.
• Minimum two (2) years of supervisory experience.
• Minimum five (5) years experience with Windows OS both workstation and server
• MS Office experience required
• Experience replacing system hard drives, video cards, and memory required.
• Computer networking experience required.
• Personal mode of transportation between sites is required
• Healthcare experience preferred.
• A+ Desktop certification and Microsoft Certified Professional preferred
• ITIL v3 experience preferred

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion particularly manual and finger dexterity and eye-hand coordination. Adequate finger dexterity and feeling to performs keyboarding and substantial repetitive motions involving the wrists, hands and/or fingers. Requires corrected vision and hearing to normal range. Must be able to view computer screen and printed material accurately. Occasionally lifts and carries items weighing up to 40 lbs.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is typical of an office setting and requires frequent interaction with staff and outside vendors.

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