Lead Cash Application Specialist-REMOTE

Employment Type: Full Time

REMOTE

Benefits: M/D/V, Life Ins., 401(k)

Evansville, Indiana

JOB SCOPE: Under general supervision, is responsible for posting all cash receipts and appropriate adjustments to patient accounts. Supports and adheres to The US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

The US Oncology Network is a thriving organization that fosters forward-thinking, advancement opportunities, and an inspired work environment. We continuously look for top talent who will continue to propel our organization in the right direction and celebrate new successes! Come join our team in the fight against cancer!
About US Oncology The US Oncology Network is one of the nation's largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care. For more information, visitwww.usoncology.com. We extend an extremely competitive offering of benefits to employees, including Medical Health Care, Dental Care, Vision Plan, 401-K with a matching component, Life Insurance, Short-term and Long-term disability, and Wellness & Perks Programs.

Key Responsibilities:

1. Daily Reconciliation: Balance daily cash activity against bank statements to ensure accuracy.
2. Discrepancy Resolution: Investigate and resolve payment discrepancies, unapplied cash, and overpayments by coordinating with offshore teams and internal departments.
3. Reporting: Compile and analyze financial data related to unapplied cash and payment activity; prepare regular reports for leadership.
4. Process Improvement: Identify and recommend opportunities to enhance the efficiency and accuracy of cash application processes.
5. Cross-Functional Collaboration: Partner with internal teams such as Credit, Accounts Receivable, and Refunds to resolve payment-related issues.
6. Audit Support: Provide documentation and support for internal and external audits related to cash application and payment activities

7. Trains new coworkers on policies and procedures. Double checks co-workers work and provides procedure guidance. May research, resolve, or provide direction on co-workers escalated issues.

8. Researches and responds to routine, non-routine, and complex inquiries in a timely and professional manner.

9. Responsible for maintaining current job family standard operating procedures (SOP) files as a desk reference.

10. Works with network support on enhancement and optimization initiatives.

11. Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient's records and collections.

12. Other duties as requested or assigned.
    
    Required Skills and Competencies:

1. Attention to Detail: Critical for ensuring accurate reconciliation and payment application.
2. Analytical Thinking: Ability to research and resolve discrepancies and interpret payment data effectively.
3. Strong Communication: Capable of clearly communicating with internal teams and external stakeholders to resolve issues.
4. Organizational Skills: Able to manage a high volume of transactions while maintaining accurate and organized records.

MINIMUM QUALIFICATIONS:

• High school graduate or equivalent.
• Minimum three to five years experience in a medical business office setting with insurance processing and balancing responsibilities.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

WORK ENVIRONMENT: The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.