Prospect Performance Manager

With decades of experience and operations at more than 30 major airports-including Chicago, Dallas, Newark, and more-Prospect Airport Services is a trusted leader in aviation support. Our team of over 11,000 dedicated associates delivers essential services such as baggage handling, wheelchair assistance, lost and found, and aircraft cleaning. We are committed to excellence, safety, and integrity in everything we do-providing reliable, high-quality service to our airline partners and the traveling public every day.

We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.

Responsible for ensuring the daily airport operation runs in a safe, efficient, and cost-effective manner, as well as overseeing and coordinating team activities to create a safe, reliable, efficient, and effective operation.

*Competitive pay with daily access to earned wages.

*Comprehensive Medical, Dental and Vision Insurance for full-time employees who work 30 hours per week. Benefits begin in the month following 60 days of service. Eligible dependents are spouse, children under age 26 years, disabled dependents of any age.

*Voluntary Additional Coverages through AFLAC: Short-term disability (STD), Accident, Critical Illness, and Hospital Indemnity.

*Exclusive Employee Discount and Perks including Working Advantage, Payactiv (Earned Wage Access), Purchasing Power, Active&Fit.

*Paid Time Off (PTO) - Location specific leave policy.

*Exclusive Travel Discounts:

*ID90 Discount Program - Industry-exclusive deals on hotels, car rentals, cruises, and more!

*Concur - Discounted cars and hotels

*Tuition Discount with Purdue Global.

*Develop, maintain, and oversee shift schedules, workstation assignments, training, and overtime management while ensuring optimal staffing levels.

*Communicate effectively with the Duty Manager regarding operational challenges, resource needs, and service performance.

*Conduct daily shift briefings and debriefings to align goals, address issues, and reinforce safety and service standards.

*Oversee and support employee administration tasks including attendance, payroll accuracy, and performance documentation.

*Investigate service failures, safety concerns, or operational shortfalls; report findings and recommend corrective actions to the Duty Manager.

*Perform regular safety and compliance audits to identify trends, risks, and opportunities for improvement.

*Monitor and ensure adherence to company policies, standard operating procedures, and client requirements.

*Foster a culture of accountability, teamwork, and continuous improvement through coaching, mentoring, and positive leadership.

*Collaborate with other departments to improve communication, streamline operations, and enhance customer satisfaction while developing healthy work relationships bonding with customer airlines.

*Complete work in a safe and secure manner, following company safety and operational standards.

*Immediately report safety and security incidents as well as potential hazards in line with the Company's Fair and Just Culture Policy.

*Perform other related duties as assigned within the appropriate skill, experience, and capabilities expected for this position.

*High School diploma, GED or equivalent education.

*Must be at least 18 years of age.

*Possess a valid Driving License.

*Must be able to obtain credentials required as per airport or state or customs requirements.

*Two years of relevant work experience in the aviation or ground handling services industry.

*Must be able to frequently lift, move up to 70 lbs; Constantly push, pull up to 70 lbs; and constantly walk, stand, reach above shoulder, climb, crawl, stoop, squat, kneel, & bend.

*Must be able to work rotating shifts and hours, nights, weekends and holidays, overtime.

*Must be able and open to work in outside weather conditions which may include severe seasonal elements.

"Prospect Airport Services is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."