Lead Customer Trust Analyst, Premier Support

We're looking for a customer-facing professional with a consultancy or advisory background to support our Premier customers with their security and compliance needs. This role is ideal for someone who understands audit processes, can build strong client relationships, and knows how to communicate security and compliance topics in a clear, business-friendly way.

About the Role

• Serve as the primary point of contact for Premier customers on security and compliance inquiries, building trust through transparency and responsiveness

• Support customers through their audit processes-helping them understand our controls, preparing responses, and coordinating with internal teams to gather evidence

• Lead customer meetings and calls (virtual and occasionally on-site) to discuss security posture, compliance status, and audit findings

• Act as an escalation point for complex or sensitive customer issues, working across teams to resolve concerns quickly

• Build and maintain strong relationships with customers and internal stakeholders (Sales, Product, Legal, Engineering)

• Review and approve security questionnaire responses and audit evidence prepared by the team to ensure quality and consistency

• Identify opportunities to improve processes, documentation, and customer experience based on feedback and trends

• Track customer requests and program metrics, providing updates to leadership

• Support the resolution of customer findings and help close control gaps

• Stay current on security frameworks (SOC 2, ISO 27001, NIST) and industry best practices

About You

You're a strong fit if you have:

• 5+ years in a consulting, advisory, or customer-facing role related to IT audit, GRC, risk management, or information security

• Experience from Big 4, consulting firms, financial services, or similar environments is a plus

• Strong understanding of common security frameworks (SOC 2, ISO 27001, NIST) and how audits work-you don't need to be a technical auditor, but you should understand the process

• Experience supporting customer audits or security assessments, including preparing evidence and responding to inquiries

• Excellent communication skills-you can explain complex security topics to both technical and business audiences

• Proven ability to build relationships and manage expectations with enterprise customers

• Strong problem-solving skills and the ability to work across functions to get things done

• Bachelor's degree in IT, Information Security, or related field preferred

• Relevant certifications (CISSP, CISA, CISM, ITIL) are a plus but not required

• Willingness to travel occasionally (a few weeks per year)

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What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com