Technical Writer

Job Summary:

We are seeking a detail-oriented and experienced Technical Writer to join our team. The ideal candidate will have a strong background in creating and maintaining business operations policies and procedures, including desktop-level procedures. This role is essential for ensuring that our operational documentation is clear, accurate, and accessible to all stakeholders.

Key Responsibilities:

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  Develop, write, and maintain comprehensive business operations policies and procedures, including desktop-level procedures.

  
  

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  Collaborate with business units, subject matter experts, and stakeholders to gather information and ensure documentation accuracy.

  
  

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  Create clear, concise, and user-friendly documentation that meets organizational standards and regulatory requirements.

  
  

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  Review and update existing documentation to reflect changes in business processes, technology, and regulations.

  
  

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  Ensure consistency and standardization of documentation across all business units.

  
  

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  Utilize various tools and software to create and manage documentation, including word processors, content management systems, and graphic design tools.

  
  

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  Conduct regular reviews and audits of documentation to ensure ongoing accuracy and relevance.

  
  

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  Provide training and support to staff on the use and interpretation of policies and procedures.

  
  

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  Stay up to date with industry trends and best practices in technical writing and documentation.

  
  

Qualifications:

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  Bachelor's degree in English, Communications, Technical Writing, Business Administration, or a related field.

  
  

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  Minimum of 3 years of experience in technical writing, with a focus on business operations policies and procedures.

  
  

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  Experience in the Healthcare Payer industry or US Health insurance business processes.

  
  

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  Strong understanding of business operations and business process documentation.

  
  

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  Excellent writing, editing, and proofreading skills.

  
  

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  Proficiency in using documentation tools such as Microsoft Word, Adobe Acrobat, and content management systems.

  
  

Preferred Skills:

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  Knowledge of desktop publishing and graphic design tools.

  
  

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  Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.

  
  

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  Detail-oriented with a strong focus on accuracy and clarity.

  
  

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  Ability to manage multiple projects and meet deadlines.